Business QA Lead

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Business QA Lead.

Business: Global IWPB COO

Req ID: 65691

Locaiton: Yuexiu Financial Tower

Principal responsibilities

AI Platform Test Planning:

• Develop test plans, scenarios and cases for AI platform features based on business requirements and acceptance criteria.
• Define test scope, approach, resources, schedule and coverage for functional, integration, regression and AI-related testing.

QA Team Leadership:

• Lead and coordinate QA team members to ensure timely and effective execution of testing activities.
• Mentor junior testers and promote consistent QA standards, processes and documentation.

AI Platform Test Execution:

• Oversee manual and automated testing of AI platform functionality, workflows, integrations and user outcomes.
• Assess AI-specific quality considerations, including accuracy, reliability, consistency, usability and exception handling.
• Review test evidence and ensure results are accurately documented.

Defect Management and Reporting:

• Manage defect identification, prioritization, tracking, retesting and closure.
• Collaborate with developers, data specialists and product stakeholders to investigate issues and verify fixes.
• Prepare and present testing progress, risks, issues and summary reports to stakeholders.

Continuous Improvement:

• Participate in retrospectives and identify improvements to QA processes, test coverage and automation.
• Stay current with AI technologies, AI testing practices, QA tools and industry trends.
• Ensure testing remains aligned with business objectives, platform risks and quality expectations.

Requirements

• Proven experience in software quality assurance, test leadership or a similar QA role.
• Hands-on experience testing AI, Agent, machine-learning, generative AI, or data-driven platforms.
• Strong knowledge of test planning, test case design, defect management and test reporting.
• Experience with manual and automated testing approaches.
• Ability to lead, coach and coordinate QA team members.
• Strong analytical, communication and stakeholder-management skills.
• Understanding of AI quality risks, including model accuracy, bias, explainability, data quality and performance, is desirable.
• Fluent English, good collaboration & strong communication skills with WW stakeholders & teams.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /WX

***Issued By HSBC Software Development (GuangDong) Limited***