Business Readiness Manager

Job Title: Business Readiness Manager
Function: Customer Digital Experience
Location: Hybrid Worker – Expectation is two days per week on site at our Nottingham office
Contract type: 6 Month Fixed Term Contract
Salary: Offered on a starting salary of £ 51,704
Closing Date: Thursday 24th September 2026

NHS Supply Chain currently has an opportunity for a Business Readiness Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

As part of the Digital Experience team, reporting into the Principal Digital Business Readiness and Activation Manager, you will be responsible for the definition and implementation of business processes to successfully integrate our digital capability into both business and customer environment and driving adoption. You will be leading readiness and activation activities, ensuring our users are prepared for the changes, as well as creating materials to support the user experience once the change is implemented.

Every day you will …

Analyse business processes and stakeholders, mapping out and assessing areas of the organisation that will be impacted due change of current and future digital experience projects and change, for launch and release life cycle.
Conduct detailed gap analysis on areas of impact, understand and communicate risk of no action and effort required to deliver.
Define actions needed, owners, impacted users (internal and external), timeline and KPI’s to support implementation of digital experience changes at platform and/or feature level.
Ensure quality of implementation, monitoring and management to ensure timelines are met and escalate appropriately any blockers.
Produce detailed briefs for the creation of training materials and support tools to facilitate the changes/onboarding of new platform ways of working throughout the full change cycle, including working with teams to gather feedback to constantly improve these materials.
Regularly creating presentations and presenting confidently to multiple stakeholders and customers, amending content and context depending on the audience.

What can we offer you?
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.

We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.

27 days holiday plus bank holidays

We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

Generous pension scheme (with us contributing 12% when you contribute 6%)

Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

2 days of paid volunteering leave allowing you to give back to your community.

Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Expert written and verbal communication skills, particularly when explaining the vision and key messages of business readiness activities.
Ability to manage conflicting requests and priorities, as well as setting and delivering to realistic deadlines.
Excellent organisational skills with a proven ability to manage competing priorities and a challenging workload in a fast-paced environment.
Ability to give and receive information clearly and concisely and encourage open dialogue by listening and engaging to create ownership and commitment.
Experience working with trusts or in a similar environment with multiple stakeholders is preferred.
Understanding of ADKAR methodology or similar and how it is used to support business change.

Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.