Business Relationship Manager

Job Description

Salt Lake County…A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place….its our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck. A career with /Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year. We work in a hybrid environment giving you flexibility to manage working from home and being in office.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution

Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees

• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development
• Plus: Onsite medical clinic, childcare and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities.

JOB SUMMARY

The Business Relationship Manager (BRM) is a strategic business partner who shares ownership for both business strategy and business value results in information technology. The BRM serves as a single point of focus, working to converge functions such as information technology (IT), human resources (HR), finance, etc., and one or more lines of business or value streams. The BRM oversees strategy, development, and support of internal tools and technology solutions that enable Salt Lake County’s business operations.

MINIMUM QUALIFICATIONS

Bachelor’s degree in a business, IT, or related field or equivalency; plus five (5) years of experience in a business/IT field with a solid understanding of IT, Marketing, HR, and Finance.

Must possess or obtain a professional certification from the Business Relationship Management Institute (BRMI) or the Project Management Institute (PMI) within six (6) months of hire.

A master’s degree may be preferred but not required.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Works with County department leadership to communicate with IT what is needed to improve business performance.
• Develops multi-year business capability roadmaps with enterprise architecture.
• Reviews requirements with County departments for change management and business transformation.
• Develops a “healthy and well-managed initiative portfolio” with the Project Management Office (PMO).
• Communicates with County leadership to evaluate joint initiatives and proposals to see how they align with established roadmaps and business priorities.
• Identifies value when developing ideas with a focus on County goals, risk assessment, business continuity, and business capability requirements.
• Identifies strategic County department opportunities both short-term and long-term and tracks adoption across the relevant County departments.
• Builds and manages relationships to oversee “convergence and strategic partnering” across County departments, including with executive and senior leadership.
• Engages with project sponsors from County departments to ensure they understand the objectives for joint strategic efforts.
• Maintains creativity and innovation by staying on top of industry and technological trends.
• Ensures joint initiatives are set up for success and align with the County's values and strategies.
• Advocates and persuades for County needs to IT, and communicates IT goals to the County.
• Understands and communicates the epics of business needs.
• Possesses working knowledge of the IT internal operating process.
• Demonstrates proficiency in conflict resolution.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

Knowledge of:

• Current County systems, processes, applications, performance indicators, and best practices to determine the optimal County IT solutions
• Strategy, development, and support of internal tools and technology solutions that enable the County’s daily business operations; identify and lead change in the organization in alignment with broader organizational change initiatives
• Software used to enable Countywide business needs and goals
• Negotiation strategies and solutions for issues that may be complex or controversial across multiple teams/functional groups
• County budgeting system and process
• Software Development Life Cycle (SDLC) methodologies; requirements, analysis, design, testing, implementation, deployment, and system upgrade
• Requirements-gathering techniques, project management, and application and/or systems development methodologies
• Agile and/or Scrum methodology
• Multidisciplinary business principles and practices Service Level Agreements (SLA)

Skills and Abilities to:

• Build relationships
• Think strategically
• Act with assertiveness and diplomacy
• Demonstrate heightened energy and focus
• Negotiate and problem-solve skillfully
• Provide strong leadership
• Collaborate and encourage collaboration
• Focus on County value results instead of solutions
• Positively influence others and break down organizational silos
• Write, speak, and present effectively
• Remain calm under stress and quickly adjust, evolve, and multitask between several competing priorities at once
• Maintain confidentiality and professionalism

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work duties are typically performed in a general office setting or hybrid work setting.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.