Business Service Manager

Goodwill Industries of Greater New York and Northern New Jersey, Inc.
Job Description Form

Position: Business Service Manager, Workforce 1 Bronx
Reports To: Director of WF1

Lead with Good Purpose
Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a nonprofit leader passionate about challenging the status quo, love bringing the right people together to operationalize strategy for the good of others, and believe in the power and potential of people, we want to hear from you!

The Business Services Manager (BSM) for the Bronx and Hunts Point Workforce1 Career Centers plays a critical leadership role in connecting local employers with qualified jobseekers. This role manages both the recruitment strategy and the sales/relationship management functions, ensuring employers’ hiring needs are met while building and sustaining long-term partnerships with businesses. The BSM oversees assigned NAICS sectors for the Workforce1 system and applies knowledge of New York City’s labor market and economic trends to shape business engagement and recruitment strategies.

The Awesome Things You’ll Do
Recruitment Strategy & Oversight

Design and implement recruitment strategies to ensure a steady pipeline of job-ready candidates across multiple industries.
Oversee the intake, validation, posting, and fulfillment of job orders in SBS systems
Partner with Career Advisors and recruitment staff to align candidate pipelines with employer requirements.
Coordinate and host recruitment events (virtual and in-person) to connect employers with Bronx and Hunts Point jobseekers.
Confirm hires and monitor recruitment outcomes to meet center and system-wide performance goals.

Sales, Business Development & NAICS Management

Build and maintain relationships with employers within assigned NAICS codes across the Workforce1 system.
Identify and cultivate new employer accounts while sustaining engagement with existing partners.
Apply knowledge of the New York City economic landscape to anticipate hiring trends and tailor recruitment strategies.
Represent Workforce1 at networking events, chambers of commerce, and industry forums to expand employer partnerships.
Collaborate with other Workforce1 centers to ensure alignment and avoid duplication of employer outreach.

Relationship & Employer Account Management

Serve as a trusted liaison for employer partners throughout the hiring process, ensuring high-quality service delivery.
Resolve employer concerns promptly and provide customer service that sustains repeat partnerships.
Maintain accurate employer records and recruitment outcomes in SBS systems.

Team Leadership

Manage, coach, and develop sales and recruitment staff, setting goals and conducting performance reviews.
Foster a culture of collaboration, accountability, and results.
Ensure team alignment with contract requirements and organizational priorities.

Compliance & Reporting

Monitor all business services activity to ensure compliance with SBS Workforce1 policies and procedures.
Prepare weekly, monthly, and quarterly reports for internal leadership and SBS funders.
Partner with SBS to communicate real-time progress, challenges, and recommendations.

Our Must Haves

Required Experience:
3–5 years of combined recruitment and sales/business development experience.
Demonstrated ability to design and execute recruitment strategies informed by labor market trends.
Experience supervising and motivating a team of 6+ staff members.
Strong understanding of the New York City economy and how it impacts hiring trends.
Familiarity with managing employer accounts by NAICS sector.
Strong communication, relationship management, and negotiation skills.
Proficiency with MS Office Suite (Word, Excel, Outlook, Teams).
Required Education:
Bachelor’s degree in Business, Human Resources, Workforce Development, or related field (or equivalent experience).

What We Offer

Generous Time off policy to use when you need it
Health, wellness and financial resources to help you achieve our personal goals
Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
Retirement matching programs and contributions
Transit and commuter benefits

#IND2