Business Software Analyst [Microsoft 365 / ERP System]

Salary: $3,000 – $3,800 per month

• Immediate Role

• Good Working Environment

• Provide Opportunities

Interested applicants can send your resume to Whatapps + 65 8354 7632 [Nicole] and allow our Consultant to match you with our client.

Job Scope / Job Description

1. Enterprise & Business Application Support

• Provide application support for ERP systems and other key business applications.

• Support day-to-day ERP operations and troubleshoot functional, data and application-related issues.

• Understand and support business processes, including purchasing, sales, inventory, finance and approval workflows.

• Assist in analysing business requirements and translating them into practical system solutions.

• Support application configuration, enhancements, system upgrades, testing and User Acceptance Testing (UAT).

• Coordinate with software vendors, ERP consultants and service providers to resolve application issues.

• Maintain application documentation, user guides and troubleshooting procedures.

2. Microsoft 365 & Productivity Application Support

• Provide application support for Microsoft 365 and Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Teams, SharePoint and OneDrive.

• Assist users with application configuration, access permissions, document sharing and collaboration issues.

• Develop or maintain Excel templates, reports and simple productivity solutions where appropriate.

• Identify opportunities to improve productivity through Microsoft 365 tools and automation.

3. Web Applications, Integration, Automation & Digitalisation

• Support internal and external web applications, customer portals and other business systems, including application configuration, troubleshooting, testing and upgrades.

• Perform initial investigations of application errors, API, web service, data exchange and system integration issues, coordinating with vendors or technical teams for resolution.

• Identify opportunities to improve business processes through workflow automation, AI tools and digitalisation.

• Assist in supporting simple automated workflows using Microsoft Power Automate or similar tools, and utilise AI tools such as ChatGPT, Microsoft Copilot or Google Gemini to improve productivity.

• Participate in IT projects, system enhancements, testing, UAT and continuous improvement initiatives.

• Manage application incidents and service requests, perform initial troubleshooting and root-cause analysis, and follow up on outstanding issues.

• Maintain relevant technical documentation, support procedures and knowledge bases.

4. User Access, Security & Application Administration

• Manage user accounts, access rights, roles and permissions across ERP and other business applications.

• Assist with periodic user access reviews and ensure appropriate access controls are maintained.

• Support IT security, compliance and data protection requirements relating to business applications.

• Maintain records of application configurations, user access and administrative procedures.

Requirements

• Diploma or equivalent qualification in Information Technology, Computer Science, Information Systems or a related discipline.

• Some experience supporting ERP software, business applications or enterprise systems.

• Basic understanding of business processes such as purchasing, sales, inventory, finance or order management.

• Familiarity with Microsoft 365 applications, particularly Excel, Outlook and Teams.

• Basic understanding of web applications, application troubleshooting and system integrations.

• Ability to work with business users, IT teams and external vendors.

Preferred / Advantageous

• Experience with Microsoft Dynamics 365 Business Central is an advantage.

• Experience with other ERP systems, such as SAP, Oracle, NetSuite, Sage, Infor or equivalent platforms.

• Experience supporting web applications, customer portals or internal business systems.

• Familiarity with APIs, web services or application integrations.

• Familiarity with Microsoft Power Automate or other workflow automation tools.

• Basic familiarity or some hands-on experience with AI tools such as ChatGPT, Microsoft Copilot or Google Gemini.

• Experience in system testing, UAT, application enhancements, access administration or vendor coordination.

Phang Chi Kwan Reg No: R1652832

The Supreme HR Advisory Pte Ltd EA No: 14C7279