Business Support Assistant (1 Year)
About the Role
The position is responsible for executing projects and assignments defined by Management within established timelines.
Key responsibilities include developing and implementing Standard Operating Procedures (SOPs), Work Instructions and process documentation; supporting ISO certification and audit requirements; closing identified process and documentation gaps; and executing operational improvement assignments.
The role requires an independent and structured individual who can work effectively with relevant stakeholders and deliver accurate, practical and complete outputs.
Key Responsibilities
Project Execution
Execute projects and assignments in accordance with requirements and timelines defined by Management.
Perform the detailed activities necessary to complete assigned deliverables.
Work independently with limited supervision.
Obtain required information and input from relevant stakeholders.
Identify and resolve gaps or inconsistencies encountered during execution.
Deliver complete, accurate and practical outputs within agreed timelines.
Escalate matters requiring Management direction or decision.
SOP and Work Instruction Development
Develop, review and update SOPs, Work Instructions, process flows, checklists and related operational documentation.
Gather operational information directly from process owners and relevant teams.
Translate operational activities into clear, structured and practical instructions.
Identify and clarify missing steps, responsibilities, controls or information.
Incorporate agreed changes and prepare documentation for approval and implementation.
Maintain document accuracy and appropriate version control.
Process and Operational Improvement
Review assigned operational processes and identify gaps, duplication, unclear responsibilities and improvement opportunities.
Apply logical and structured thinking to address identified issues.
Develop revised processes, procedures, checklists or other operational materials as required.
Implement agreed improvements with relevant operational teams.
Complete assigned improvement actions through to implementation.
ISO, Quality and Compliance Support
Execute assigned activities relating to ISO certification, audits, quality requirements and compliance initiatives.
Review process documentation and records against defined requirements.
Identify documentation, evidence or process gaps and work with relevant process owners to close them.
Prepare and update required SOPs, Work Instructions, records and supporting documentation.
Compile supporting evidence for audit and certification activities.
Complete assigned corrective and improvement actions within required timelines.
Process Support
Conduct information gathering, research and basic analysis required for assigned deliverables.
Prepare templates, checklists, process maps and other working materials where required.
Maintain necessary working documentation.
Perform other activities required to complete Management-assigned projects and process improvement initiatives.
Skills Required
Strong execution mindset with a focus on quality, accuracy, and timely completion of deliverables.
Self-driven and accountable, with the ability to manage multiple priorities independently.
Detail-oriented and analytical, able to identify gaps and drive practical solutions.
Strong stakeholder management, communication, and documentation skills.
Knowledge of logistics and supply chain operations is preferred.
Knowledge of process mapping, document control, Quality Management Systems or ISO requirements would be advantageous.
Experience and Qualifications
Diploma or Degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, Quality Management or a related discipline.
Exposure to SOPs, Work Instructions, process documentation, ISO standards or Quality Management Systems through internships, academic projects or previous employment would be advantageous but is not required.
Fresh graduates are welcome to apply.
Basic understanding of logistics and supply chain operations is preferred.
Good written communication skills with the ability to prepare clear and structured documentation.