Business Support Assistant

• Receive, assess, and resolve customer enquiries and complaints at the first point of contact.
  
• Input timely and accurate data into corporate information systems and produce required reports.
  
• Undertake document management activities including electronic records management, scanning, archiving, and filing.
  
• Provide a meetings management service for statutory meetings, including organizing venues, taking competent minutes, and following up on actions.
  
• Process orders, invoices, and maintain stationery stocks and equipment.
  
• Contribute to the maintenance of intranet/internet sites and recommend smarter administrative procedures using lean techniques.
  

Experience

• Competent minute-taking skills are essential.
  
• Experience working constructively as part of a team in a busy office environment while managing and prioritizing your own workload.
  
• Ability to relate well to customers with tact and diplomacy, establishing constructive relationships with service managers.
  

Qualifications

• Knowledge of relevant policies, codes of practice, and awareness of legislation (e.g., data protection) with a strong ability to maintain confidentiality.
  
• NVQ Level 3 Business Admin.
  

Additional Information

• Working hours per week: 37 hour per week
  
• Work pattern: 8.30am or 9.00am start every other day, flexibility required
  
• We work on biweekly payment schedule.
  
• This is an onsite role based in Flintshire