Business Support Management Specialist Services Team Member

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

Job Summary:

As a Team Member in Specialist Services, you will be responsible to perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements. The role provides an opportunity to interact with global onshore teams to maintain collaboration and their subsequent execution.

Job Responsibilities:

• Perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements.
• Creating and managing procedure documents for all the process under the scope of team.
• Partner with onshore teams to ensuring all process/sub process are managed on a timely basis in line with audit/compliance requirements.
• Taking full responsibility /ownership ensuring all the deliverables of the assigned processes are met on time.
• Manage and execute additional validation/control processes as per documented procedure.

Required Qualifications, capabilities and skills:

• Requires high attention to detail while multi-tasking and working to target volumes.
• Demonstrated control/process improvement focus.
• Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly.
• Able to work effectively under pressure and in a rapidly changing environment to meet deadlines.
• Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
• Comprehensive training will be provided on the team responsibilities and procedure. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built out.

Preferred Qualifications, capabilities and skills:

• VBA/Macro skills will be an added advantage but not essential.
• Bachelor’s degree (or equivalent experience)
• Proficiency in Excel, PowerPoint, Word