Business Support Officer
Posted Updated 4
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Description
3-Month Contract with a local authority
Umbrella Rate: £17.54 per hour umbrella
Summary
- We are seeking three Business Support Officers to support Children's & Young People's Services across the Resolution & Tribunal, Annual Reviews, and General Area teams. You will manage sensitive documentation, process high-volume administration, and support EHCP and tribunal processes to ensure essential services are delivered for children and families.
Responsibilities
- Prepare and collate tribunal bundles, and provide administrative support relating to EHCP and annual review processes.
- Manage and respond to high-volume shared inboxes, processing incoming emails and correspondence.
- Update and maintain electronic records, databases, spreadsheets, and case information.
- Monitor deadlines, workflows, and ensure documentation is processed within statutory timescales.
- Send and handle confidential and sensitive information appropriately in line with data protection requirements.
- Liaise with internal teams and external stakeholders to gather required information.
Experience
- Previous experience in an administrative, business support, or office-based role.
- Experience handling confidential and sensitive information, maintaining databases, spreadsheets, and electronic records.
- Previous experience within Children's Services, Education, Local Government, or a Public Sector environment.
- Experience supporting EHCP processes, tribunals, or annual reviews, and familiarity with Liquid Logic or similar case management systems.
Qualifications
- Strong written and verbal communication skills with the ability to work independently and meet deadlines in a fast-paced environment.
Additional Information
- Working hours: 37 hours per week (Monday to Friday, 9:00am - 5:00pm)
- We work on a biweekly payment schedule.
- Location: Suffolk (IP1 - equipment collection required)
- This is a Remote role.
- Enhanced DBS required.
- Contract: Temporary, 3 months initially with potential extension