Business/System Support Analyst

Do you want to work for a company that cares about you as a person, not just a number? For a company that provides outstanding leadership? For a company that offers exceptional benefits? RER Solutions, Inc., could be your new home.

RER Solutions, Inc. is accepting resumes for a detail-oriented Business/System Support Analyst to support the development, enhancement, and ongoing operation of a DOE owned loan application and monitoring system. The Business/System Support Analyst will serve as a key liaison between business stakeholders, technical teams, and end users, translating business needs into clear functional and technical requirements while also providing day-to-day system support and user assistance.

RESPONSIBILITIES

• Collaborate with business stakeholders to elicit, analyze, and document requirements for loan application and monitoring workflows
• Facilitate requirements-gathering sessions and working group sessions
• Develop and maintain business requirements documents (BRDs), functional requirements, user stories, and process flows
• Translate business needs into clear, testable, system requirements for development and configuration teams
• Support system design reviews, testing, and user acceptance testing (UAT)
• Assist with prioritization of enhancements, defect resolution, and release planning as needed
• Ensure requirements align with business processes, regulatory requirements, and operational needs
• Serve as a point of contact for user questions, access requests, and system issues
• Document and track incidents, service requests, and enhancements using a ticketing system
• Develop and maintain user guides, training materials, and standard operating procedures
• Conduct user training sessions and knowledge transfer activities as needed
• Coordinate with technical teams to resolve system defects and performance issues