Business Systems Analyst

General Purpose

Analyzes organizational information systems and business processes to identify operational requirements, improve system functionality, and support efficient information management. Modifies and maintains existing computer programs and system procedures, recommends appropriate system controls, and ensures the accurate and secure transmission of data throughout the facility. Provides technical support, user training, and documentation to promote effective system utilization and operational efficiency.

Essential Functions and Responsibilities

1. Requirements Analysis: Evaluates business functions and operational needs by gathering information, assessing system capabilities, and defining output requirements and reporting formats.
2. System Development and Modification: Analyzes system requirements, develops workflow charts and diagrams, and modifies existing programs and processes to meet organizational needs.
3. Process Improvement: Reviews current systems and operational practices, identifies opportunities for improvement, and recommends and implements appropriate system modifications.
4. Project Coordination: Monitors project progress, tracks activities and milestones, resolves issues, prepares progress reports, and recommends corrective actions as needed.
5. System Procedures and Protocols: Develops, maintains, and updates system procedures, operational protocols, and documentation to support consistency, accuracy, and compliance with established practices.
6. User Support and Training: Develops and maintains user documentation, responds to help desk requests, troubleshoots system-related issues, and provides training and guidance to employees.
7. Information Security and Confidentiality: Protects confidential information, maintains user trust, and follows established policies and procedures for safeguarding organizational and sensitive data.
8. Technical Reporting: Collects, analyzes, and summarizes system data, operational information, and trends to prepare technical reports and support informed decision-making.
9. Professional Development: Maintains current knowledge of relevant technologies, software applications, industry practices, and system improvements.

Additional Responsibilities

1. Identifies system and operational control weaknesses and recommends improvements to procedures and processes.
2. Collaborates with team members and other departments to support organizational objectives and complete assigned projects.
3. Performs and supports daily and month-end system closing procedures to ensure accurate and timely processing.
4. Assists employees with help desk requests, software issues, and other system-related questions.
5. Performs other related duties as assigned.

Required Skills and Abilities

1. Excellent verbal, written, and interpersonal communication skills.
2. Ability to independently learn new software applications, adapt to changing technologies, and apply new knowledge effectively.
3. Strong organizational and prioritization skills, with the ability to manage multiple tasks and meet deadlines.
4. Excellent project coordination and problem-solving skills.
5. Strong analytical skills and attention to detail, with the ability to evaluate processes and recommend practical solutions.
6. Ability to maintain confidentiality and handle sensitive information appropriately.
7. Ability to work independently and collaboratively in a team-oriented environment.

Education and Experience Requirements

1. High school diploma or equivalent required.
2. Extensive knowledge of Healthland, Caremedic, Microsoft Office applications, Core FTP, and related software used to support efficient and accurate data transmission throughout the facility.
3. Working knowledge of Microsoft Word, Microsoft Outlook, and Microsoft Excel.
4. One year of experience working with personal computer systems preferred.

Technical Requirements

Demonstrated ability to support healthcare information systems, maintain system procedures, troubleshoot software-related issues, assist end users, and facilitate accurate data transmission across facility systems.