Business Systems Analyst
Posted 4
views
Summary
A Business Systems Analyst at Bethune-Cookman University administers and optimizes core enterprise platforms (Jenzabar ERP/SIS, Canvas LMS, Paycor HCM), gathers requirements, writes SQL-based reports, supports implementations and integrations, and delivers end-user training for faculty and staff within the Center for Information Technology.
Bethune-Cookman University
Job Title: Business Systems Analyst
Division: Center for Information Technology (CIT) | Enterprise Applications & Solutions (EAS)
Reporting Structure: Director of Enterprise Strategy and Operations
JOB SUMMARY:
The Business Systems Analyst supports the administration, optimization, and implementation of the University's core enterprise systems within EAS. This position bridges the gap between end users and technology, translating operational needs into actionable system configurations, workflow improvements, and data solutions aligned with institutional priorities.
The analyst works across enterprise platforms, including the ERP/SIS (Jenzabar), the LMS (Canvas), the Human Capital Management System (Paycor), and related institutional tools. The analyst supports system implementations, participates in cross-functional project teams, produces institutional reports, and develops documentation and training resources that enable faculty, staff, and administrators to work effectively within the University's digital environment.
This position operates under the direction of EAS leadership and surfaces findings, recommendations, and escalations through appropriate supervisory channels in support of the University's institutional technology strategy.
ESSENTIAL FUNCTIONS:
Enterprise System Administration and Support
The analyst maintains the day-to-day operational health of the University's core enterprise platforms, ensuring systems are configured, accessible, and performing reliably in service of the campus community.
- Perform system administration tasks across core enterprise platforms, including Jenzabar, Canvas, Paycor, and integrated applications.
- Manage application-level system configurations, user account provisioning, role-based access controls, and system parameters in alignment with institutional policy and vendor guidance, routing changes through the Director and CIT change management protocols.
- Monitor system health, identify issues that affect data integrity or platform performance, and coordinate resolution efforts with vendors or technical staff.
- Maintain accurate system documentation, including configuration records, data dictionaries, and administrative guides.
System Implementation and Project Support
The analyst participates actively in enterprise system implementation projects, contributing functional and analytical expertise across the full implementation lifecycle.
- Participate in enterprise system implementations, including requirements gathering, configuration, testing, training coordination, and post-launch support.
- Collaborate with functional stakeholders across campus to document current-state business processes and define future-state workflows aligned with system capabilities.
- Develop test plans, execute user acceptance testing (UAT), and document defects and resolutions during implementation phases.
- Coordinate with EAS leadership and cross-functional teams to ensure implementation milestones are met on schedule and within scope.
Business Process Analysis and Requirements Development
The analyst conducts structured analysis of administrative and academic workflows, translating operational needs into clear specifications that inform technology decisions.
- Conduct structured analysis of existing workflows to identify inefficiencies and opportunities for technology-driven improvement.
- Develop detailed functional and technical requirements documents to support procurement, integration planning, and system enhancement requests.
- Facilitate requirements-gathering sessions with department stakeholders, translating operational needs into clearly documented specifications.
- Prepare impact assessments and feasibility summaries to support informed decision-making by EAS leadership.
Reporting, Query Development, and Business Intelligence
The analyst develops and maintains reporting solutions across enterprise source systems and business intelligence platforms, combining direct database querying with front-end analytics delivery to provide reliable, actionable data in support of institutional planning, compliance, and decision-making.
- Write and maintain SQL queries, stored procedures, and ad hoc scripts against enterprise source system databases, including Jenzabar, Paycor, Canvas, and related platforms, to extract, transform, and validate institutional data.
- Develop, maintain, and distribute standard and ad hoc reports using source-system reporting tools and SQL-based query environments to support institutional planning, compliance, and executive decision-making.
- Validate and audit report outputs to ensure data accuracy, consistency, and alignment with institutional definitions, tracing discrepancies back to source system data when needed.
- Translate reporting requirements from functional stakeholders into query logic and data models, and document the methodology and source-system mapping for each solution.
- Assist in maintaining the institutional data dictionary and supporting data governance processes coordinated through EAS and the Data Governance Campus Community.
Integration and Data Coordination
The analyst supports data exchange processes between enterprise systems, working to ensure data flows accurately across the University's technology ecosystem.
- Support data exchange processes between enterprise systems, including data imports, exports, and scheduled transfers, in coordination with Infrastructure & Integration Services (IIS) and vendor-managed integration services.
- Identify data quality issues at integration points and work with EAS leadership and technical resources to document and resolve root causes.
- Assist in validating data flows between systems to ensure accuracy and consistency across the institutional technology ecosystem.
End-User Training and System Enablement
The analyst serves as a primary training resource for enterprise systems supported by CIT, developing and delivering training across the full portfolio of institutional platforms and ensuring that faculty, staff, and administrators have the knowledge and proficiency to use technology effectively.
- Develop and maintain end-user training materials, quick reference guides, knowledge base articles, and process documentation for enterprise systems and reporting tools supported by CIT, including Jenzabar, Canvas, Paycor, Microsoft 365, Freshservice, and other institutional platforms.
- Design and deliver instructor-led and self-service training sessions for faculty, staff, and administrators covering enterprise application workflows, reporting tools, and system-specific processes.
- Coordinate with IT Services (ITS), Information Security Services (ISS), IIS, and other CIT departments to identify training needs across the full CIT service portfolio and ensure coverage gaps are addressed.
- Develop role-specific training tracks that reflect the distinct system access, workflows, and reporting needs of different campus user groups, including administrative staff, faculty, and student employees.
- Maintain awareness of system updates, new feature releases, and process changes across CIT-supported platforms, developing and distributing timely training updates to affected user populations.
- Serve as a functional point of contact for escalated support inquiries related to enterprise applications, coordinating resolution through appropriate service channels and using support trends to inform future training priorities.
- Surface training gaps, adoption challenges, and user proficiency concerns to EAS leadership with recommendations for addressing institutional readiness across the campus community.
Vendor and Stakeholder Coordination
The analyst coordinates with enterprise system vendors and institutional stakeholders to ensure system needs are addressed and cross-functional relationships are maintained.
- Coordinate with enterprise system vendors on support cases, system updates, and enhancement requests, ensuring issues are documented and tracked to resolution.
- Liaise with functional departments, including Enrollment Management, Finance, Human Resources, and Academic Affairs, to understand system needs and align technology support accordingly.
- Prepare meeting documentation, project status summaries, and communication materials as directed by EAS leadership.
Supervisory Responsibilities
This position does not carry formal supervisory authority. The Business Systems Analyst may provide functional guidance to student workers or temporary staff supporting EAS project activities, as directed by EAS leadership.
Other duties as assigned. Nights and weekends may occasionally be required to meet the strategic objectives of the University.
MINIMUM EDUCATION and EXPERIENCE:
The position requires a bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or an equivalent combination of education and directly relevant work experience. Candidates need a minimum of two (2) years of experience in a business systems analyst, systems administrator, or functionally equivalent role, including demonstrated experience supporting enterprise software platforms in an administrative or implementation capacity. They must be proficient in data analysis, report development, and working with structured data from enterprise systems, including demonstrated experience writing SQL queries or using comparable source system query languages. Candidates must be able to translate complex technical concepts and system capabilities into clear, accessible documentation and communication for non-technical stakeholders. The position also requires strong organizational skills with the ability to manage multiple projects and priorities simultaneously; effective written and verbal communication skills, including experience facilitating meetings and preparing professional documentation; and the ability to work independently and collaboratively within a team environment.
QUALIFICATIONS:
Preferred Qualifications
- Master's degree in Information Systems, Business Administration, Computer Science, or a related field.
- Experience working within a higher education environment, with familiarity with the operational functions of a college or university.
- Experience with Jenzabar ERP/SIS, Canvas LMS, Paycor, or comparable enterprise platforms used in higher education.
- Experience designing and delivering end-user training programs for enterprise systems, including developing instructional materials and facilitating sessions for diverse user populations.
- Familiarity with Power BI or comparable business intelligence platforms sufficient to support Decision Support Services (DSS) when analytical and reporting capacity demands cross-functional assistance.
- Experience supporting or participating in enterprise system implementations, including requirements gathering, UAT, and go-live activities.
- Understanding of data governance principles and experience maintaining data dictionaries or system documentation.
- Knowledge of project management principles and experience working within structured project frameworks.
- Industry certification in a relevant area, such as CBAP (Certified Business Analysis Professional), ITIL, or equivalent.
- Familiarity with Historically Black College or University (HBCU) institutional contexts and resource-conscious operating environments.
Knowledge, Skills, and Abilities
Systems Thinking: Understanding of enterprise system ecosystems and the ability to evaluate how changes in one platform affect data flows, user workflows, and reporting across the institution.
Analytical Problem-Solving: Ability to assess complex operational challenges, identify root causes, and develop practical, technology-grounded solutions in coordination with EAS leadership.
Stakeholder Translation: Capacity to bridge technical and functional perspectives, articulating system capabilities in terms that resonate with non-technical stakeholders and translating departmental needs into precise system requirements.
Data Integrity: Commitment to accuracy and consistency in data management, with methodical attention to validation, documentation, and the maintenance of institutional data standards.
Process Orientation: Disciplined approach to documenting workflows, capturing requirements, and maintaining system records, ensuring institutional knowledge is preserved and accessible.
Collaborative Service: Strong interpersonal and communication skills with the ability to build effective working relationships across institutional divisions and CIT departments, advancing shared outcomes without relying on positional authority.
Technical Proficiency: Working knowledge of enterprise platform administration, SQL query development, and source system reporting tools, with the ability to write and maintain queries against enterprise databases, engage effectively with vendor support teams and technical resources, and provide supplemental analytical support to adjacent CIT departments when needed.
The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at 386-481-2049.
The university reserves the right to modify job descriptions at any time in its' attempts to improve the operations of the university