Business Systems Analyst (BSA) - etransfer Temenos
Skills Required : Mandatory Keywords: Temenos T24, Temenos Telemetry, API Integration AA Deposits products, Canadian Deposit product, terms, Chequeing registered product Systems Analyst specializing in Non-Functional Requirements (NFRs) responsible for ensuring that systems, applications, and infrastructure meet performance, security, usability, and reliability standards. This specialist focuses on how our Core Banking Platform performs, acting as a technical bridge between business stakeholders, development teams, and IT operations to ensure high operational standards. Key Responsibilities • Requirements Elicitation & Documentation: Identifying and documenting NFRs, such as system capacity, uptime, response times, and security compliance. • Performance & Security Monitoring: Reviewing IT infrastructure, monitoring security tools to mitigate risks, and identifying bottlenecks that could slow work or increase costs. • System Testing & Quality Assurance: Identifying and documenting requirements for technical tests—specifically load testing, stress testing, and security scanning—to ensure systems meet performance benchmarks. • Proactive Monitoring: Use observability platforms (e.g., Grafana, Microsoft App Insights, Splunk, etc.) to monitor the health and performance of applications, database, servers, and networks. • Alert Management: Configure, maintain, and tune alerting thresholds to ensure accurate notifications while minimizing noise. • Incident Management: Review current incident management process and provide recommendations to improve troubleshooting process, escalation process, and business- communication plan. • Compliance & Standards: Ensuring systems meet legal, regulatory, and organizational standards for data integrity, security, and accessibility. • Technical Optimization: Analyzing and improving existing system configurations and system logs to identify performance bottlenecks, and recommend or implement optimizations, maximizing efficiency, reliability, and accuracy. • Automation: Recommend scripts to automate routine maintenance, report generation, and data extraction. • Documentation: Create and maintain technical documentation, including SOPs (Standard Operating Procedures), playbooks, and knowledge base articles. • Collaboration: Work with core banking, QA, DevOps, Observability, Command Centre, and development teams to ensure proper monitoring coverage during, and after, software deployments. • Contingency Planning: Review current disaster recovery and business continuity plans and recommend enhancements based on upgraded platforms. Key Performance Areas (NFRs) • Performance & Scalability: Response times, throughput, and capability to handle growth. • Security: Data protection, vulnerability assessment, and risk management. • Reliability & Availability: System uptime, failover capabilities, and redundancy. • Usability & Maintainability: Ease of use and ease of system support. Required Technical Skills and Experience • Temenos : Working experience on Temenos Core banking platform like Temenos Transact, Temenos Payment. Monitoring experience through Temenos Telemetry • Monitoring Tools: Experience with tools like Splunk, Grafana, Microsoft App Insights. • Infrastructure Knowledge: Strong understanding of Windows/Linux operating systems, servers, and middleware. • Scripting & Querying: Proficiency in SQL and scripting languages (e.g., Python, PowerShell) for data analysis and automation. • Cloud & Network: Familiarity with cloud environments (AWS, Azure) and network components (LAN/WAN, firewalls). • ITIL Framework: Understanding of incident, problem, and change management processes. • Hands on experience of AA Deposits products configurations on Temenos core. • Business knowledge of Canadian deposits products including terms, chequings, registered products Required Skills and Qualifications Technical Expertise: Strong background in IT, including knowledge of databases (SQL), operating systems, network protocols, and system architecture. Analytical Skills: Ability to analyze complex technical systems and conduct root cause analysis. Documentation: Ability to translate technical findings into detailed reports and technical documentation. Collaboration: Strong interpersonal skills to work between developers, project teams, and stakeholders. |