Business Systems Analyst/Developer

Richards Packaging inc., a part of Richards Group, is one of North America's most established providers of glass and plastic packaging solutions. Founded in 1912, we've grown into a leading distributor serving the food and beverage, healthcare, cosmetics and industrial markets. With a broad portfolio of bottles, jars, closures, dispensing systems, and customer packaging options, Richards Packaging is known for its reliability, product breath, and exceptional customer service across its North American network.

Why Join Richards:

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic comprehensive healthcare benefits
• Dental benefits
• Gender affirmation support
• Paramedical services granting access to different practitioners
• Mental health coverage
• Orthotic and footwear coverage for custom boots or shoes
• Emergency travel insurance ensuring peace of mind while you travel
• Monday-Friday day shift operations with work/life balance at the forefront
• Collaborative, open concept office
• And so much more!

About the Role:

Reporting to the Senior Manager of Business Systems, the Business Systems Analyst/Developer is responsible for the day-to-day support, development, and continuous improvement of Microsoft Dynamics 365 Business Central SaaS and related business applications.

The role is balanced between ERP application support and development, with approximately 50% focused on troubleshooting and ticket resolution and the remaining time dedicated to enhancements, reporting, integrations, and other business systems projects.

This position is for an open vacancy.

The successful applicant will:

• Provide support for Microsoft Dynamics 365 Business Central and related business systems, including troubleshooting and resolution of ERP and business system tickets.
• Work directly with business users to understand issues and requirements and provide effective solutions.
• Work with the Senior Manager to research, develop, and implement change requests based on business needs and impact.
• Develop, test, and deploy Business Central extensions using AL and Visual Studio Code.
• Develop and maintain Business Central reports using RDL/RDLC and Word report layouts.
• Maintain source code and development processes using GitHub and/or Azure DevOps.
• Develop and support Business Central integrations, APIs, and third-party applications.
• Coordinate testing of system enhancements, fixes, and Business Central updates.
• Maintain technical documentation and provide user guidance or training as required.

We are seeking a candidate with the following experience and attributes:

• A bachelor's degree in Computer Science, Information Systems, or a related discipline is preferred. Equivalent relevant experience will be considered.
• 3–5 years of experience supporting and developing Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV.
• Hands-on experience with AL development and Visual Studio Code.
• Experience with Business Central tables, pages, extensions, code units, events, APIs, reports, and permission sets.
• Experience with Git-based source control, preferably GitHub or Azure DevOps.
• Strong troubleshooting skills and the ability to work directly with business users to resolve both functional and application-related issues.
• Ability to manage multiple support tickets and development requests based on priority and business impact.
• Strong written and verbal communication skills, with the ability to clearly communicate technical information to non-technical users.
• Proficiency with Microsoft Excel, including formulas and data manipulation.

Nice to Have:

• Experience integrating Business Central with third-party platforms such as Shopify and HubSpot.
• Experience developing and supporting Business Central extensions and integrations.
• Strong preference for experience with Power BI and Microsoft Fabric.
• Experience with Microsoft Power Platform, including Power Automate.
• Working knowledge of SQL, including writing queries and working with relational databases.

Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.