Business Systems Analyst II
Posted Updated
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Protective is seeking a Business Systems Analyst II to serve as a key liaison between business stakeholders and technology teams, helping to define, analyze, and deliver business solutions that support operational and strategic objectives. This role is ideal for a collaborative problem solver who excels at gathering requirements, analyzing business processes, and translating business needs into actionable technical solutions. The successful candidate will bring strong analytical skills, experience working within structured software development environments, and a passion for driving continuous improvement across business systems and processes.
Key Responsibilities:
- Partner with business stakeholders to identify, document, and prioritize business requirements.
- Analyze existing business processes and recommend improvements that enhance efficiency and effectiveness.
- Translate business needs into detailed functional requirements, user stories, process flows, and system specifications.
- Collaborate with project managers, developers, quality assurance teams, and business partners throughout the project lifecycle.
- Support system implementation activities, including testing, validation, and deployment.
- Facilitate requirements gathering sessions, stakeholder meetings, and solution design discussions.
- Assist in evaluating system enhancements and identifying opportunities for process optimization.
- Create and maintain project documentation, business requirements, process maps, and training materials.
- Support projects operating within Waterfall, Agile, or Lean development methodologies.
- Provide ongoing analysis and support for business applications and system-related initiatives.
Core Competencies (skills, knowledge and abilities):
- Strong business analysis, requirements gathering, and process documentation skills.
- Ability to translate complex business requirements into effective technical solutions.
- Knowledge of Software Development Life Cycle (SDLC) methodologies, including Waterfall and Agile/Lean frameworks.
- Strong analytical and problem-solving capabilities.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong stakeholder management and relationship-building skills.
- Experience facilitating meetings, workshops, and cross-functional discussions.
- Advanced proficiency in Microsoft Excel, including PivotTables, lookup functions, and data analysis, strongly preferred.
- Attention to detail and commitment to delivering high-quality results.
Required Qualifications:
- 3 years of business systems analysis or related experience.
- Demonstrated experience gathering, documenting, and managing business and system requirements.
- Experience supporting technology-related projects and business system implementations.
- Strong analytical, organizational, and communication skills.
- Ability to work effectively with both technical and non-technical stakeholders.
Preferred Qualifications:
- 3-5 years of experience working within Waterfall SDLC or Agile/Lean methodologies.
- Bachelor's degree or higher.
- Advanced Microsoft Excel skills.
- Experience supporting enterprise business systems and process improvement initiatives.
- Professional certifications related to business analysis, Agile methodologies, or project delivery.
- Experience within financial services, insurance, or a highly regulated industry.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Skills
As published by lever · 19 questions · 4 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio/video resume URL, Other website
Short answers (3)
- What is your target compensation (salary and bonus)?
- If you selected "Other" on the previous question, please list below: optional
- What was your area of study?
Pick from a list (12)
- As part of any recruiting and hiring process, Protective collects and processes personal information relating to job applicants. The Company is committed to being transparent about how it collects and uses that information and to meeting its information protection obligations. In the recruitment and hiring process the “personal information” we collect includes: General Identifying and Contact Information (e.g., name, mailing address, phone number, email address), Employment History Information, Education History Information. Please be aware that the personal information you provide during the application process may be shared internally with employees of Protective as well as our designated third-party vendors for the purposes of the recruitment and hiring process, including contacting you regarding your application and assessing your qualifications for job openings with Protective. California applicants should review the state-specific notice provided in accordance with the California Privacy Rights Act. By clicking “Consent” below you understand and freely give your consent to Protective and our designated third-party vendors collecting and processing your personal information relating to your potential employment with Protective. Applicant Notice - California: As part of Protective’s commitment to transparency related to personal information, and in order to comply with the California Privacy Rights Act (“CPRA”), we are providing you with this disclosure regarding the categories of personal information we may collect from you and the purposes for which that information may be used. Information We Collect: In the recruitment and hiring process the categories of “personal information” we collect include: General Identifying and Contact Information (e.g., name, mailing address, phone number, email address), Employment History Information, Education History Information. Use of Personal Information: The personal information we collect during the application process is used to assess your qualifications for the purposes of the recruitment and hiring process, including contacting your regarding your application and assessing your qualifications for job openings with Protective. The personal information you provide will not be “sold to” or “shared with” a third-party as those terms are defined by the CPRA. The Company will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice. Retention of Information: Each of the categories of information you provide are subject to our internal policies on retaining employee and applicant information. These policies are based on applicable legal retention requirements for retaining personal information of applicants and/or employees. As part of our internal policies, we have a process in place to determine when this information is no longer needed and can be disposed of in a secure manner. Additional Information: For more information on your rights under the CPRA, please see the Company’s California Privacy Rights Act Policy. optional
- Are you legally authorized to work in the United States?
- Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)?
- Have you ever been employed with Protective or one of its affiliates?
- How did you hear about this opportunity? optional
- Do you have a distraction free workspace and consistent access to internet with speeds of 10 Mbps for downloads and 5-10 Mbps for uploads? (you can check it here https://www.att.com/support/speedtest/) optional
- How many years of professional experience do you have in business systems analysis or a closely related role?
- Which software development methodology best reflects your professional experience?
- How many years of experience do you have working within Waterfall SDLC and/or Agile/Lean project environments?
- Please select all technologies, tools, and platforms you have used professionally: optional
- Please select any certifications you currently hold: optional
- What is your highest level of education completed?
Written answers (4)
- Do you have any family members who are employed with Protective?
- Briefly describe a recent project where you served as the primary Business Systems Analyst.
- Provide an example of a business requirement you gathered and translated into a technical solution.
- What is the difference between a business requirement and a functional requirement? Provide a brief example of each.