Business Systems Analyst

Title: Business Systems Analyst

Key Responsibilities

· Support technology projects across Networking, Server, Workstation Services, Microsoft 365, VoIP Telecommunications, and Service Center teams.

· Gather, analyze, document, and validate business and technical requirements.

· Perform data analysis and use findings to support project decisions and solution design.

· Design, test, and assist with the implementation of technology solutions.

· Conduct research and recommend improvements to existing systems and processes.

· Create procedures and supporting documentation for new or improved systems.

· Provide training and ongoing support to users.

· Prepare Requests for Proposals and contract scopes of deliverables.

· Communicate effectively with stakeholders and help ensure project deliverables meet specifications.

Requirements

Required Qualifications

· Strong experience with ServiceNow integrations, including Asset Management, Inventory Management, CMDB Discovery, and Webex.

· Strong proficiency with the Microsoft 365 productivity suite.

· Demonstrated data analytics experience.

· Proven communication, analytical, and problem-solving skills.

· Ability to work independently, take ownership of assignments, and manage responsibilities proactively.

Preferred Qualifications

· Experience with Telecommunications Expense Management.

· Experience preparing contracts and Requests for Proposals.

Important: ServiceNow experience is mandatory and non-negotiable. Applicants who do not meet the required qualifications should not apply.