Business Systems Analyst – Infrastructure & Telecommunications
Description
Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will elicit, analyze, specify, and validate the business needs of project stakeholders, through interviewing stakeholders, and analyzing current business processes and systems. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties will also include data analysis, design solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.
**** Mandatory Skills & Experience ****
- Strong experience using M365 Productivity Suite
- Data analytics experience
- Experience with Contracts and Request for Proposals a plus
- Webex Calling Platform or Telecommunications Expense Management experience a plus
- Experience with Service Now Integrations (Asset Management, Inventory Management, CMDB discovery) a plus
Environment:
- Service Now
- Webex Calling
- Microsoft 365
- Clarity
- Imagicle
- OKTA