Business Systems Analyst (IT)

Join one of the fastest growing companies in America, having been recognized as an Inc. 5000 award-winning company three times. Silencer Central is passionate about the compliancy, knowledge and community education in firearm sound suppression and making silencer buying simple since 2005.

Classification: Full time; Exempt
Shift: Monday – Friday, core hours 8:30am-5:00pm CST.

Location: On-Site

Job Summary:
At Silencer Central, we are driven by a commitment to being customer-oriented, getting things done, and expecting excellence in everything we do.

The role of the Business Systems Analyst (BSA) bridges business needs and the systems that meet them — managing the business requirements for projects or participating as part of a team on large or complex projects, while also configuring and supporting the business systems that deliver those requirements.

The BSA role works with business stakeholders to understand and analyze objectives, underlying issues, and business case, and to facilitate scoping and business prioritization. It investigates business needs, problems, and opportunities, consulting stakeholders as appropriate. The BSA owns and manages functional and nonfunctional business requirements, ensuring traceability across stakeholders, and then translates those requirements into system configuration, working within the shared standards of the product/platform model. The BSA analyzes requirements to ensure they are fit for purpose, adhere to business objectives and platform consistency, and challenges positively as appropriate. Provides input to test analysts on (in particular non-functional) requirements to be covered in test cases, and validates that configured solutions meet the agreed requirements.

Job Responsibilities & Essential Functions:
• Delivers written and oral communication, responds to questions and concerns, and produces specific outcomes and impact.
• Establishes and maintains productive working relationships within and outside of own area.
• Maintains a sense of urgency and a positive attitude.
• Monitors industry trends and directions and discusses possible impact on internal strategies.
• Assesses and validates decision options and points and predicts their potential impact.
• Analyzes existing systems, processes, and data to identify improvement opportunities.
• Configures, maintains, and supports assigned business systems — including setup, workflows, user roles, and routine administration — in line with platform standards.
• Translates approved business requirements into system configuration and tests changes before release.
• Partners with platform and vertical teams so configurations align with shared architecture, integrations, and governance rather than creating one-off solutions.
• Maintains documentation of system configurations, business rules, and change history.
• Supports the project manager in planning, monitoring, and executing projects.

Job Requirements & Qualifications:
• Bachelor’s degree, preferably in business, information systems, or a related field required.
• Minimum 5 years of experience in business analysis or business systems analysis required.
• Hands-on experience configuring, administering, or supporting business systems (e.g., CRM/ERP such as NetSuite, or similar enterprise applications).
• Experience leading multiple projects at a time with some program management experience.
• Experience with large complex technology projects with financial size of $1M +.
• Experience leading or contributing to a cross-functional team.
• Experience with waterfall and agile project management methodologies.
• Accountability — Understanding of the importance of being accountable and ability to focus on those activities that have the greatest impact on meeting work commitments.
• Collaborating — Knowledge of collaborative techniques and ability to promote a culture of information sharing and working together to solve business problems and meet business goals.
• Communication — Understanding of the importance of insightful listening and communicating, and ability to provide information and messages in a way that produces clarity and impact.
• Continuous Learning — Understanding of the rationale behind the necessity to continually learn and grow and the ability to seek performance feedback and identify approaches to improve own performance and that of others.
• Customer Focus — Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge — Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
• Innovation — Understanding of the value of innovation and ability to develop new ideas and initiatives that improve the performance of the organization.
• Teamwork — Knowledge of the necessity and value of teamwork; experience with and ability to participate effectively as part of a team.
• Exceptional ability to position and “sell” solutions that are reasonable, actionable, and cost-effective, including the ability to properly gauge the requirements and “plug” the appropriate solution.
• Forward-thinking and resourceful to skirt red tape and ensure solutions are brought to fruition and requirements are closed properly.
• Ability to problem solve and apply methodologies such as Unified Modeling Language and Rational Unified Process, to prepare detailed specifications using case statements and related documentation.
• People skills, with the ability to engage diplomatically with stakeholders and communicate changes that may not be aligned with the original expectations.
• Knowledge of proper requirements specification and development, such as process/functional requirements definition methods, JAD/RAD sessions, use case development, and process flow diagrams.

COMPENSATION AND BENEFITS:
Salary: $70,000 - $90,000 DOE. Silencer Central offers a competitive total compensation package that includes:

• Unlimited PTO
• Incentive Bonus
• Company Paid Holidays
• Health insurance: Copayment Plus Plan or High Deductible Health Plan with $750-$1,500 HSA match
• Dental insurance
• Vision insurance
• LTD and STD insurance
• Company Paid Life Insurance
• EAP
• Colonial Life
• 401(k) with company match
• Employee Discount Program