Business Systems Analyst Lead
Summary
Leads enterprise contact-center projects, breaking work into agile sprints and mentoring junior analysts to deliver on business and IT expectations.
Description Leads the more complex Enterprise Contact Center products projects to completion, working with Business Analysts and Business System Analysts to break down work into agile methodology and to ensure all expectations are met. Monitors product to provide transparency to Business and IT leadership on project status and any issues. Leverages existing technology and processes to drive efficiency and increase production. Mentors junior level colleagues as necessary. Basic Qualifications: …