Business Systems Analyst

MSIG USA continues to grow!

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

The Business Systems Analyst serves as a key liaison between Claims business teams and Technology, translating business needs into practical, scalable system, reporting, and process solutions. This role supports Claims Operations capabilities across workers' compensation, general liability, property, auto, specialty lines and marine, litigation management, vendor management, payments, reporting, and digital claims initiatives.

The role requires strong business analysis, systems thinking, stakeholder partnership, and hands-on delivery support. This individual works closely with Claims leadership, Claims Operations, Litigation Management, Vendor Management, Data & Analytics, and Technology teams to improve workflows, enhance business intelligence, optimize ClaimCenter functionality, and support emerging AI-enabled solutions.

This position plays a critical role in developing vendor and law firm performance reporting, supporting Claims technology training initiatives, and helping design and implement integration agents between Microsoft Copilot and Guidewire ClaimCenter to improve productivity, data access, workflow automation, and decision support.

The ideal candidate brings insurance claims domain expertise, analytical strength, technology acumen, and the ability to partner effectively with claims leaders, adjusters, business SMEs, product owners, architects, engineers, data teams, QA resources, and external vendors. The role also requires comfort using modern AI-enabled technologies such as Microsoft Copilot, ChatGPT, Power Platform, and automation tools to accelerate analysis, documentation, reporting, process improvement, and solution delivery.

Essential Functions

Business Analysis and Solution Definition

· Partner with Claims Operations, Litigation Management, Vendor Management, Finance, Data, and Technology teams to understand business goals, operational challenges, and system enhancement opportunities.

· Analyze current-state claims workflows and define future-state processes that improve efficiency, reporting, compliance, claim outcomes, and user experience.

· Translate business needs into requirements, user stories, acceptance criteria, process maps, data requirements, business rules, and technical specifications.

· Evaluate upstream and downstream impacts across claims processes, technology platforms, integrations, vendors, data, and operational teams.

· Identify opportunities to standardize workflows, automate manual activities, improve quality claims handling, and leverage AI-enabled capabilities across the Claims organization.

· Support the development of reporting strategies and business intelligence solutions that improve operational transparency and performance management.

Claims Reporting, Analytics, and Business Intelligence

· Develop and maintain claims operational reporting, dashboards, metrics, and scorecards for Claims leadership.

· Design and enhance vendor management reporting for managed care vendors, payment vendors, fraud vendors, subrogation partners, and other strategic service providers.

· Build and maintain law firm performance reporting, including litigation outcomes, legal spend, cycle times, staffing trends, and key performance indicators.

· Partner with Claims leadership to establish reporting standards, governance, and performance measurement frameworks.

· Collaborate with data teams to define data requirements, reporting logic, KPI calculations, data quality controls, and dashboard requirements.

· Support Power BI, Guidewire Explore, data warehouse, and enterprise reporting initiatives.

AI Enablement and Copilot Integration

· Partner with business and technology teams to identify opportunities for Microsoft Copilot, automation, and AI-enabled workflow improvements.

· Gather requirements and support the design of Copilot-integrated claim workflows and productivity solutions.

· Assist with the development and implementation of integration agents between Microsoft Copilot, Guidewire ClaimCenter, and related claims systems.

· Define use cases that improve claim analysis, document retrieval, litigation management, vendor oversight, reporting, and operational decision making.

· Support governance, testing, adoption, and continuous improvement of AI-enabled claims solutions.

· Evaluate new technologies and emerging tools that can improve claims productivity, efficiency, and customer experience.

Claims Technology Training and User Enablement

· Develop and maintain Claims technology training materials, user guides, job aids, workflow documentation, and knowledge resources.

· Coordinate and deliver training programs for ClaimCenter enhancements, reporting tools, vendor management platforms, and AI-enabled solutions.

· Support onboarding programs for new claims employees by providing technology training.

· Facilitate demonstrations, workshops, office hours, and system adoption sessions for claims users.

· Partner with business stakeholders to ensure successful implementation and adoption of new technology capabilities.

Stakeholder Collaboration

· Serve as a primary analysis partner for claims technology solutions, operational initiatives, reporting programs, and workflow improvements.

· Document current-state and future-state workflows, business rules, system interactions, reporting requirements, and operational impacts.

· Help business stakeholders assess solution alternatives, technology options, implementation tradeoffs, risks, and dependencies.

· Promote a claims-centric, AI-enabled mindset while ensuring appropriate controls, governance, compliance, and business oversight.

Testing, Validation, and Implementation Support

· Ensure requirements are complete, testable, and ready for development.

· Coordinate user acceptance testing and validate solutions against business requirements.

· Review completed functionality against acceptance criteria and business expectations.

· Investigate issues, defects, data discrepancies, and integration challenges.

· Support implementation activities, release readiness, training, communications, production validation, and post-implementation monitoring.

· Assist with production support, issue triage, enhancement assessment, and continuous improvement efforts.

Qualifications, Education, and Experience

· Bachelor's degree required.

· Minimum 3 years of experience as a Business Systems Analyst, Senior Business Analyst, Product Analyst, Product Owner, or similar role.

· Minimum 3 years of experience in insurance claims, claims operations, litigation management, or claim technology solutions.

· Hands-on experience with Guidewire ClaimCenter strongly preferred.

· Experience with claims reporting, business intelligence, analytics, dashboards, or data visualization tools preferred.

· Experience supporting vendor management, litigation management, or law firm performance programs preferred.

· Experience working with Microsoft Power Platform, Power BI, Azure DevOps, and enterprise workflow technologies preferred.

· Experience supporting AI-enabled solutions, Microsoft Copilot, automation technologies, or conversational AI tools preferred.

· Experience working in Agile delivery environments required.

· Demonstrated ability to collaborate with business stakeholders, technology teams, data organizations, and external vendors.


SALARY: The estimated salary range for this position is $ 90,000.00 - $110,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Additional Benefits:
Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans

Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts


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It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.