Business Systems Analyst - North America

INTRODUCTION: This position reports to the IT Manager - Applications & Business Solutions – North America. The position is solely accountable for the fulfillment of all assigned duties and has delegated authority needed to fulfill them.

BUSINESS SYSTEMS ANALYST: We are seeking a highly motivated and technically skilled Business Systems Analyst to join our Information Technology team. This individual will play a key role in driving data-driven decision-making across the organization, through the development of business intelligence solutions.

The ideal candidate is a skilled data and analytics professional with a curious, hands-on mindset who is eager to grow into a broader role. While Data Analytics & Reporting is the primary focus, the position will also support process improvement, ERP (SAP) and EDI topics, working in close collaboration with Global IT. We do not expect deep expertise in all of these areas from day one: we are looking for a versatile all-round person who adapts quickly, learns fast and enjoys taking on additional responsibility.

This role acts as the bridge between business users and technology solutions, helping to identify requirements, develop reporting and automation solutions, and improve overall business performance.

AREAS OF RESPONSIBILITY: Include, but are not limited to:

Data Analytics & Reporting (Approx. 40%)

a) Design, develop, and maintain interactive Power BI dashboards and reports that address defined business questions, decisions, and performance improvement opportunities

b) Connect Power BI to multiple enterprise data sources including ERP, databases, cloud applications, spreadsheets, APIs, and other business systems

c) Gather reporting requirements from business stakeholders and translate them into technical solutions

d) Collaborate with Global BI and Data teams to retrieve source data / create new data sources

e) Perform data extraction, transformation, and cleansing activities using Power Query, SQL, DAX, and Dataflows

f) Develop and maintain data models that support scalable and reliable reporting

g) Create KPIs, scorecards, and executive dashboards that highlight deviations from targets, support root-cause analysis, and focus management attention on corrective action

h) Monitor report adoption and continuously improve user experience and dashboard effectiveness

i) Document reporting solutions and data definitions

AI Adoption & Business Process Automation (Approx. 20%)

a) Partner with functional business leaders to identify opportunities to leverage artificial intelligence (AI) and automation to improve operational efficiency, decision-making, and business processes.

b) Evaluate existing workflows and recommend practical AI-enabled solutions that eliminate manual activities, improve productivity, and enhance data-driven decision-making.

c) Develop and implement AI-enabled business applications and automated workflows using approved enterprise technologies, including Microsoft Copilot, Power Platform, and other available tools.

d) Support AI adoption across functional departments through user training, practical demonstrations, and integration into daily business processes.

e) Collaborate with IT and business stakeholders to ensure AI solutions comply with company requirements for data security, governance, accuracy, and appropriate human oversight.

f) Establish measurable objectives for AI initiatives and track realized improvements in productivity, cost, quality, and process efficiency.

Business Analysis & Process Improvement (Approx. 20%)

a) Partner with stakeholders across Sales, Operations, Supply Chain, Manufacturing, Finance, Quality, and Customer Service to gather requirements and review processes

b) Analyze current business processes, identify opportunities for improvement and automation, and document them (process maps, functional specifications)

c) Use dashboard and analytics initiatives to review and improve the underlying business process rather than simply automate existing reporting practices

d) Assist with testing, deployment, training, and provide Level 2/ Level 3 application support for issues escalated from the Global Service Desk

e) Manage demands, requests, tasks, and projects in ClickUp

ERP / SAP Support (Approx. 10%)

a) Support business users with SAP-related reporting, process questions, and system enhancements

b) Collaborate with Global In-House Consultant teams, internal IT, and external partners on process improvements, testing, and rollouts

c) Document tests and system changes, and maintain ERP-related process and training documentation

EDI / System Integrations (Approx. 10%)

a) Support the onboarding of new customers, suppliers, and business partners requiring EDI connectivity, including testing and validation

b) Maintain existing EDI connections and work with business users, ERP teams, and third-party providers to resolve issues

c) Document EDI processes, mappings, and support procedures

Additional Duties

a) Any additional duties that have not been specifically stated but which may be assigned, and those that are logically and properly inherent to this position.

b) Job duty weighting subject to change based off industry/business demand