Business Systems Analyst
Summary
Fully remote Business Systems Analyst (Product Manager) in Nova 401(k)'s Automation Department, acting as the bridge between retirement-plan business stakeholders (administration, compliance, client services) and developers: gathering requirements, writing specs/user stories, mapping as-is/to-be workflows, and validating automation for 401(k) plan services. Requires 10+ years of retirement industr
Nova 401(k) Associates is looking for a fully remote, experienced Business Systems Analyst (Product Manager) with a deep background in the retirement plan services industry to join our Automation Department. This role serves as the critical bridge between business stakeholders - which includes plan administration, compliance, and client services - and the developers building new automation solutions. The ideal candidate brings a minimum of 10 years of retirement industry experience and translates domain expertise into clear requirements, robust testing, and automation that meaningfully improves how retirement plan services are delivered.
About Nova
Nova 401(k) Associates is a vibrant and growing national third party, non-producing administration firm. We have a nationally recognized sales team allowing us to grow continuously and provide career advancement opportunities for our professionals.
What Nova Offers You
This position supports a great work-life balance with a 37.5-hour work week, generous PTO, and overtime pay. We also financially support professional designations and offer regular, recurring professional training. We offer a competitive compensation package including medical insurance, dental insurance, disability insurance, life insurance, a 401(k) plan, and an HSA.
Job Responsibilities:
- Partner with business stakeholders (Directors for plan administration, compliance, client services) to gather, document, and prioritize requirements for automation and process improvement initiatives
- Translate complex retirement industry business needs (e.g., contribution processing, distributions, plan compliance testing, participant transactions, etc.) into detailed functional specifications, user stories, and acceptance criteria for the development team
- Serve as the primary point of contact for developers to clarify requirements, answer questions, and validate that the built solutions meet specifications
- Map current-state ("as-is") operational processes and design future-state ("to-be") workflows to identify automation opportunities
- Apply deep knowledge of retirement plan recordkeeping, ERISA-driven processes, and industry regulatory requirements to identify inefficiencies, risk points, and candidates for automation
- Create and maintain process documentation, workflow diagrams, and requirements traceability matrices
- Facilitate communication between technical teams, operations, compliance, and business stakeholders, ensuring alignment on scope, timelines, and expectations
- Assist in prioritizing the automation backlog based on business impact, feasibility, regulatory risk, and ROI
- Monitor deployed automations post-launch, gathering feedback from operations and clients, and identifying opportunities for enhancement
- Support change management efforts, including training materials and communication for end users impacted by new automations
- Plan and monitor special or high-impact projects
Qualifications:
- 10+ years of 401(k) plan administration experience
- 3+ years of experience as a business analyst, preferably supporting automation, RPA, or software development initiatives
- Bachelor’s degree
- Strong working knowledge of retirement plan types (401(k), 403(b), defined benefit, etc.), ERISA requirements, and recordkeeping operations
- Strong understanding of business process analysis and workflow mapping methodologies (e.g., BPMN)
- Experience working in Agile/Scrum environments; familiarity with tools like Jira, Confluence, or Azure DevOps
- Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences and vice versa
- Strong analytical and problem-solving skills, with sound judgment around fiduciary and compliance considerations
- Basic understanding of data structures, APIs, or SQL is a plus
- Jira, Pension PRO, ASC, DGEM, recordkeeping platforms or plan administration systems experience is a plus
- Familiarity with process mining or automation discovery tools
- Certification in Business Analysis (CBAP, CCBA), Agile (CSM, PSM), or retirement industry credentials (QKA, QPA, CEBS) is a plus
Compensation and Benefits:
- Base Salary $100,000 - $140,000
- Salaried, non-exempt
- Medical, dental, disability, and life insurance
- Paid time off
- 401(k) plan with employer match
Work Location/Hours:
- Work from home
- Must work from USA and be authorized to work for any US employer
- We will supply all necessary computer equipment
- 37.5- hour work week
- You may choose a start time between 7:30 am and 8:30 am
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As published by greenhouse · 48 questions
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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (27)
- Please provide your COMPLETE address (Street Address, City, State, and Zip Code).
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- What hours are you available to work?
- If hired, when could you start?
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Pick from a list (21)
- Are you legally eligible for employment in the United States?
- Are you at least 18 years old?
- Have you filed all required federal and state personal tax returns timely?
- Have you paid all federal income taxes that you owe?
- If you have not paid all federal income taxes that you owe, have you entered into a payment agreement with the Internal Revenue Service?
- Have you declared bankruptcy in the last five years?
- Have you had a property foreclosed upon or been sued for nonpayment on bills in the last five years?
- In the past five years, have you been more than 90 days behind on any bill?
- If you owe child support, are you current on your child support?
- What is your minimum required salary?
- Do you have a bachelor’s degree?
- Do you have a minimum of 10 years of 401(k) plan administration experience?
- Do you have a minimum of three (3) years of experience as a business analyst, (preferably supporting automation, RPA, or software development initiatives)?
- Do you have strong working knowledge of retirement plan types (401(k), 403(b), defined benefit, etc.), ERISA requirements, and recordkeeping operations?
- Do you have a strong understanding of business process analysis and workflow mapping methodologies (e.g., BPMN)?
- Do you have experience working in Agile/Scrum environments; familiarity with tools like Jira, Confluence, or Azure DevOps?
- Do you have familiarity with process mining or automation discovery tools?
- May we contact? optional
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- I hereby certify that all statements made in this application are true and correct to the best of my knowledge and belief. I understand that any misrepresentations or omissions of facts in this application are grounds for disqualification from further consideration or for dismissal from employment. I authorize the company to inquire into my educational, professional and past employment history references as needed to research my qualifications for this position. If employed, I agree to conform to the rules, regulations and policies of the company. I understand that I will be an employee “at will” and either the company or I may terminate my employment relationship at any time for any reason not in violation of law. I hereby acknowledge that I have read and fully understand the forgoing and seek employment under these conditions.