Business Systems Analyst
Summary
Supports Restaurant Brands' (KFC, Pizza Hut, Carl's Jr., Taco Bell) business-critical technology platforms in New Zealand, providing Level 2 operational support, troubleshooting, documentation, requirements analysis, and coordination between internal teams, vendors, and partners.
About the Role
Help the IS team maintain and improve Restaurant Brands' technology platforms, keeping our systems relevant, secure, highly available and well understood.
This is a critical operational and continuous improvement role in the IS Digital Delivery Team. You'll support the business with campaign releases and menu management.
You'll work across information systems for all our restaurant brands (KFC, Pizza Hut, Carl's Jr., Taco Bell and more) and the Customer Service Centre corporate functions in New Zealand.
Key Responsibilities
- Provide operational support for business-critical technology platforms.
- Investigate, troubleshoot, and resolve technical and system issues.
- Act as a key liaison between internal teams, vendors, and external partners.
- Support the delivery, transition, and operationalisation of new systems and projects.
- Create and maintain technical documentation, knowledge articles, and support resources.
- Gather, document, and analyse business requirements and system processes.
- Assist with testing, training, project rollouts, and change management initiatives.
- Monitor system performance, availability, and security.
- Participate in incident and problem management processes.
- Identify opportunities for process improvements and help deliver practical solutions.
- Collaborate with stakeholders across the business to drive continuous improvement.
About You
-You are a proactive and customer-focused problem solver who enjoys working across technical and business environments.
-A tertiary qualification in Information Technology, Business Systems, or equivalent practical experience.
-Experience in application, systems, or Level 2 technical support.
-An understanding of IT Service Management principles and practices.
-Experience working with stakeholders, vendors, and cross-functional teams.
-Excellent verbal and written communication skills.
-Organisational skills and the ability to manage multiple priorities.
-Experience creating documentation, procedures, requirements, or knowledge base articles.
-A continuous improvement mindset and the ability to drive positive change.
If you're passionate about technology, problem-solving, and delivering great business outcomes, we'd love to hear from you.
Apply Now!