Business Systems Analyst
Summary
Provide user support, document processes, and train users for a SaaS platform, acting as a liaison between users and product support.
Description We are looking for a Business Systems Analyst to support users of a SaaS platform and serve as a trusted resource for resolving functional and technical questions. This Long-term Contract position is based in Independence, Ohio, and is ideal for someone who can partner closely with an experienced product support specialist while building a strong understanding of proven support practices. The role combines user support, process documentation, training, and cross-functional collabora…