Business Systems Analyst

Headquartered in Hudson, OH, CEIA USA is a world leading manufacturer of security screening equipment, specializing in the design, engineering and production of a complete range of devices including: Walk-Through, Hand-Held, Table-Top and Ground Search Metal Detectors, Bottled Liquid Scanners, Non-Metallic Cargo Inspection and Loss Prevention Systems.

CEIA USA provides nationwide sales, service and customer support to public (federal, state and local governments) and private sector customers in North America. Dynamic solutions are the foundation of CEIA USA's commitment to customer satisfaction.

The Business Systems Analyst will work to develop, optimize, and integrate our CRM environment as a critical component of our broader business systems.

This role will work to proactively solve business systems issues and opportunities including but not limited to, identifying bottlenecks, challenges, and/or inefficient processes. Ideal candidate will be able to successfully collaborate directly with employees, department leaders, and executive management in order to translate complex business needs into scalable, secure, and practical technology solutions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Own, administer, and continuously improve the company's technology infrastructure, with an emphasis on current CRM software (Zoho) with a focus on advanced customizations and workflows.
• Analyze business processes and proactively identify opportunities to improve efficiency, automation, data quality, and system usability.
• Design, develop, and maintain applications, workflows, custom functions, scheduled processes, and business logic using Zoho Creator and Deluge scripting.
• Design, develop, and maintain REST API integrations, webhooks, and automated data flows between the CRM and other business/operations systems.
• Build and maintain integrations from existing/future CRM platforms (Zoho) with legacy and third-party platforms, including systems such as Microsoft Dynamics GP (Great Plains).
• Build or support middleware, external services, or other software solutions when native capabilities are insufficient.
• Ensure solutions are scalable, secure, reliable, maintainable, and consistent with sound data architecture and governance practices.
• Partner with business stakeholders and lead projects from requirements and solution design through development, testing, implementation, documentation, and ongoing optimization.
• Troubleshoot complex system, integration, and data issues to proactively address technical debt and recurring problems.
• Communicate continuously with stakeholders regarding project status, risks, decisions, and outcomes.
• Manage users, roles, profiles, permissions, sharing rules, fields, layouts, blueprints, validation rules, and approval processes within our Zoho One environment

Education, Experience, and Knowledge

• 5+ years of hands-on experience developing, implementing, and maintaining CRM based business systems.
• Advanced experience with additional Zoho applications such as Zoho Analytics, Zoho Desk, or other Zoho One applications is a plus.
• Strong proficiency in Deluge scripting, including custom functions, complex business logic, workflows, and subform/related-record manipulation is preferred.
• Hands-on programming experience in at least one modern language outside Deluge, such as JavaScript, Python, Java, C#, PHP, or similar.
• Demonstrated experience with REST APIs, webhooks, system integrations, and data synchronization.
• Strong understanding of data structures, data modeling, integration architecture, and data integrity.
• Ability to analyze complex business problems and translate them into effective technical solutions.
• Strong understanding of software architecture, security, scalability, testing, and maintainability.
• Demonstrated initiative and ownership, with the ability to overcome obstacles and drive projects to completion without minimal oversight.
• Excellent written and verbal communication skills, including the ability to work effectively with technical personnel, business users, managers, and executives.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear.

The employee must occasionally lift or move office products and supplies, up to 20 pounds. Specific vision abilities are required by this position that include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

Travel is not required for this position.

Supervisory Responsibility

This job has no supervisory responsibility.

AAP/EEO

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.