Business Systems Analyst - ServiceNow / IT Infrastructure
Stafford Gray is looking for an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan. You’ll work across the Networking, Server, Workstation Services, Microsoft 365, VoIP/Telecommunications, and Service Center teams. You’ll own project assignments from requirements through implementation, so this role suits a self-starter who takes ownership.
This is a hybrid role with a minimum of 2 days per week onsite in the Waterford/Pontiac area. Remote days follow standard business hours from an adequate home office. The engagement is ongoing, with a target start in early November.
What you’ll do
- Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects
- Support ServiceNow integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex
- Test and implement technology solutions, and support users through rollout
- Research current systems and create procedures that improve them
- Train and support end users
- Write Requests for Proposals (RFPs) and contract Scopes of Deliverables
Requirements
Required
- 5+ years of experience as a Business Analyst or Business Systems Analyst
- Hands-on ServiceNow experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery. This is a firm requirement. Please don’t apply without it.
- Strong experience with the Microsoft 365 productivity suite
- Data analytics experience
- Ability to be onsite in the Waterford/Pontiac area at least 2 days per week
Nice to have
- Telecommunications Expense Management (TEM) experience
- Experience writing RFPs, contracts, or scopes of work
- Background supporting infrastructure teams (network, server, endpoint, VoIP)
Skills
As published by workable · 8 questions · 3 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (3)
- Which Microsoft 365 tools do you use regularly beyond Outlook and Word, such as Excel (pivots, Power Query), SharePoint, Teams, Power BI, or Power Automate?
- What city do you live in, and are you able to be onsite in the Waterford/Pontiac, MI area at least 2 days per week?
- How many years of experience do you have as a Business Analyst or Business Systems Analyst?
Pick from a list (2)
- Have you worked with ServiceNow Hardware/Software Asset Management or Inventory Management?
- Do you have Telecommunications Expense Management experience?
Written answers (3)
- Which ServiceNow modules have you worked in hands-on, and what was your role in each (BA, admin, developer, or end user)?
- Describe a ServiceNow integration or CMDB/Discovery project you worked on. What was being integrated, what problem did it solve, and what did you personally deliver?
- Have you written or contributed to an RFP, contract scope of deliverables, or SOW? If so, briefly describe one.