Business Systems Analyst & Testing Coordinator
Summary
In-house IT role at Environmental Management Inc., a Central Ohio landscaping company. The analyst gathers and documents business requirements, maps workflows, coordinates functional/regression testing and UAT, and supports enterprise business applications (NetSuite ERP experience preferred) — explicitly not a software development position.
Who We Are
Founded more than 34 years ago, EMI, or Environmental Management Inc., has grown into one of Central Ohio’s largest landscape companies. We believe our employees are our greatest asset, and we remain committed to creating a supportive work environment that encourages personal growth and helps every employee achieve their goals.
Environmental Management Inc. is an accredited design/build, irrigation, and maintenance landscaping company serving clients throughout Central Ohio. We create outdoor environments tailored to our clients’ lifestyles through a customer-focused approach. Our dedication, innovative landscape design, knowledgeable staff, continued growth, and commitment to strong client and team relationships help us maintain our position as a leading landscape design/build company in Central Ohio.
Position Summary
We are seeking a highly organized and analytical Business Systems Analyst & Testing Coordinator to join our Information Technology team. This role serves as a key liaison between business stakeholders, end users, software vendors, implementation partners, and IT. The position is responsible for analyzing business processes, gathering and documenting requirements, coordinating software testing and user acceptance testing (UAT), and supporting enterprise applications throughout their lifecycle.
This role is ideal for someone who enjoys solving business problems, improving processes, coordinating testing efforts, and helping ensure enterprise systems operate effectively and reliably. This is not a software development or programming position.
Key Responsibilities
Business Systems Analysis
- Partner with business stakeholders to understand business processes, operational challenges, and system requirements.
- Gather, document, validate, and maintain business and functional requirements.
- Analyze workflows and identify opportunities to improve efficiency, controls, and system utilization.
- Create process maps, workflow diagrams, business requirements documents, functional specifications, and user stories.
- Facilitate requirements workshops and cross-functional meetings.
- Ensure stakeholder approval and validation of requirements prior to implementation.
Software Testing, Quality Assurance & User Acceptance Testing
- Develop and maintain test plans, test cases, test scripts, schedules, and testing documentation.
- Execute functional, regression, integration, end-to-end, and user acceptance testing activities.
- Coordinate testing efforts with business users and project stakeholders.
- Document, reproduce, and track software defects through resolution.
- Validate fixes and ensure system changes meet business requirements before deployment.
- Maintain testing standards, templates, evidence, and release-readiness documentation.
Business Application Support
- Serve as a primary point of contact for end users, software vendors, and implementation partners.
- Troubleshoot application issues and coordinate escalations when necessary.
- Support enterprise applications used across operations, finance, customer service, supply chain, and administrative functions.
- Validate system functionality and data accuracy following upgrades, integrations, and configuration changes.
- Develop and maintain user documentation and training materials.
- Assist with end-user training and system adoption initiatives.
Project Support & Continuous Improvement
- Support software implementations and system enhancements from requirements gathering through deployment.
- Assess dependencies, risks, and change-management impacts.
- Coordinate with internal teams, vendors, and implementation partners to ensure successful project delivery.
- Communicate project status, testing progress, risks, and business impacts to stakeholders.
- Maintain project and system documentation.
- Identify opportunities for process improvements and increased system effectiveness.
Required Qualifications
- Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or an equivalent combination of education and experience.
- Minimum of 3 years of experience as a Business Analyst, Systems Analyst, Application Analyst, QA Analyst, or a related role.
- Experience gathering and documenting business requirements and analyzing business processes.
- Hands-on experience developing test plans, executing test cases, documenting defects, and coordinating User Acceptance Testing (UAT).
- Experience supporting enterprise business applications.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
Preferred Qualifications
- Experience supporting, configuring, testing, or administering NetSuite ERP.
- Experience with ERP, CRM, financial, supply chain, manufacturing, or operational systems.
- Familiarity with software implementation projects and organizational change management.
- Experience with test management, defect tracking, service management, or project management tools.
- Understanding of APIs, data integrations, data migration, and reporting tools.
Knowledge, Skills & Abilities
- Strong understanding of Software Development Life Cycle (SDLC), software testing, release management, and implementation methodologies.
- Ability to create clear requirements documentation, process maps, test plans, and defect reports.
- Ability to communicate effectively with both technical and non-technical audiences.
- Strong organizational, facilitation, and documentation skills.
- Ability to analyze complex business processes and recommend practical solutions.
- Ability to work collaboratively with stakeholders across multiple departments.
- Ability to maintain confidentiality and safeguard sensitive business information.
- Advanced proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, and Visio or similar process-mapping software.
Work Environment
- Professional office environment.
- Frequent interaction with internal departments, software vendors, implementation partners, and business stakeholders.
- Moderate noise level consistent with a typical office setting.
Physical Requirements
- Ability to perform computer-based work for extended periods.
- Ability to travel locally between company locations as business needs require.
Schedule
- Full-time position.
- Standard business hours with flexibility to support software testing, implementations, upgrades, and project deadlines.
- Occasional additional hours may be required during major testing cycles, releases, upgrades, or special projects.
Why Join Our Team?
This position offers the opportunity to play a critical role in improving business processes, supporting enterprise systems, and contributing to key technology initiatives across the organization. You will work closely with business leaders, software vendors, and cross-functional teams to help drive successful system implementations and continuous operational improvement.
Environmental Management Inc. is an equal employment opportunity and affirmative action employer. We do not discriminate against applicants or employees based on age, race, color, religion, national origin, sex, disability, veteran status, non-job-related medical conditions, or any other basis prohibited by law, provided the individual is qualified and meets the job requirements established by Environmental Management Inc. Employment is at will, meaning either the employee or the employer may end the employment relationship at any time and for any lawful reason.