Business Systems & Data Analyst

Business Systems & Data Analyst

Auckland-based | Full-time | B2B Distribution

About Matthews Packaging & Hygiene

Matthews Packaging & Hygiene is a proudly New Zealand family-owned B2B business supplying packaging, hygiene and workplace consumables to businesses throughout New Zealand.

As we continue to grow, we're looking for an experienced Business Systems & Data Analyst to strengthen the way we use technology, data and business systems across our organisation.

This is a key role focused on maximising the capability of our Oracle NetSuite ERP platform, improving business reporting, automating processes and turning business data into practical insights that help our teams make better decisions.

We're looking for someone who doesn't simply produce reports—they understand how a business operates, can identify opportunities for improvement, and can use NetSuite, data and technology to make those improvements happen.

The Role

Reporting to senior management, the Business Systems & Data Analyst will become a key internal resource for Oracle NetSuite ERP, business intelligence, reporting, data integrity, process improvement and automation.

You will work across Sales, Customer Service, Procurement, Finance, Warehouse, Operations and Marketing to understand how each department operates and identify opportunities to improve systems, reporting and productivity.

A major focus of this position will be ensuring Matthews is getting the maximum possible value from its investment in Oracle NetSuite.

What You'll Be Doing

Oracle NetSuite ERP

Act as a key internal Oracle NetSuite subject matter expert and provide strong functional knowledge of the platform across the business.

Responsibilities will include:

• Understanding and improving existing NetSuite processes and workflows

• Developing and maintaining Saved Searches, reports, dashboards and KPIs

• Building role-specific dashboards that provide teams with clear, relevant information

• Reviewing how NetSuite is currently configured and identifying opportunities to better utilise existing functionality

• Supporting NetSuite users across different departments

• Troubleshooting system and process issues

• Improving user adoption and consistency

• Reviewing roles, permissions and system access in conjunction with management

• Assisting with NetSuite configuration and system enhancements

• Identifying opportunities to automate repetitive processes within NetSuite

• Working with external NetSuite consultants and implementation partners when required

• Testing and documenting system changes before deployment

• Supporting integrations between NetSuite and other business platforms

• Maintaining strong system documentation and process controls

• Keeping up to date with NetSuite releases, functionality and opportunities relevant to the business

Strong practical knowledge and previous experience working with Oracle NetSuite ERP is essential for this position.

Data, Reporting & Business Intelligence

Develop reporting that gives management clear visibility of business performance and supports faster, better decision-making.

This will include analysis across areas such as:

• Revenue and sales performance

• Gross profit and gross margin

• Customer profitability

• Product and category performance

• Salesperson and territory performance

• Customer retention and purchasing behaviour

• Pricing and discounting

• Inventory levels and stock turns

• Slow-moving and obsolete inventory

• Stock availability and stock-outs

• Procurement and supplier performance

• Purchasing trends

• Warehouse and operational performance

• Freight and distribution costs

• Working capital

• Business productivity and efficiency

Develop and maintain management dashboards using NetSuite and business intelligence/reporting tools such as Microsoft Power BI.

The goal is to move the business toward having accurate, easily accessible and increasingly real-time information rather than relying heavily on manually prepared spreadsheets and reports.

Data Integrity & Governance

Take ownership of improving the quality and reliability of data across key business systems.

Responsibilities will include:

• Identifying data-quality issues

• Developing processes to improve data accuracy

• Monitoring master-data integrity

• Identifying duplicate, incomplete or inconsistent records

• Improving customer, supplier and product data structures

• Establishing reporting standards

• Ensuring consistent definitions for business KPIs

• Working with department managers to improve data-entry disciplines

The successful candidate will understand that good business reporting starts with good underlying data.

Process Improvement & Automation

Work across the organisation to identify processes that can be simplified, automated or eliminated.

You will:

• Map existing business processes

• Identify manual and repetitive tasks

• Recommend better system-based processes

• Develop workflow automation

• Reduce unnecessary spreadsheet-based processes

• Improve information flow between departments

• Identify opportunities to eliminate double-handling and duplicate data entry

• Improve system controls and approvals

• Measure the benefits delivered from process improvements

You should naturally question:

"Why are we doing this manually if our systems can do it for us?"

AI & Emerging Technology

Help Matthews identify practical opportunities to use AI, automation and emerging technologies to improve productivity.

This could include:

• Automating administrative processes

• Improving internal knowledge access

• Assisting with data analysis

• Improving reporting

• Supporting customer-service efficiency

• Sales analysis and opportunity identification

• Document and information processing

• Workflow automation

The focus should always be on practical commercial outcomes, rather than implementing technology simply for the sake of technology.

Commercial Analysis

Work with management to turn data into actionable commercial recommendations.

We don't just want someone who can tell us what happened.

We want someone who can help us understand:

Why did it happen?

Where is the opportunity?

Where are we losing margin or productivity?

What should we do differently?

Examples may include identifying:

• Customers with declining spend

• Customers purchasing below expected margins

• Cross-selling opportunities

• Product categories with strong or weak growth

• Pricing inconsistencies

• Unprofitable products or customers

• Excess inventory

• Supplier performance issues

• Territory opportunities

• Operational inefficiencies

• Changes in customer purchasing behaviour

What We're Looking For

The successful candidate will ideally have:

• Strong hands-on experience with Oracle NetSuite ERP

• Demonstrated experience using NetSuite in a commercial business environment

• Strong understanding of NetSuite Saved Searches, reporting, dashboards and KPIs

• Experience improving NetSuite workflows and business processes

• Strong analytical and problem-solving capability

• Advanced Microsoft Excel skills

• Experience with Microsoft Power BI or similar BI/reporting platforms

• Strong understanding of databases, data structures and reporting principles

• Experience working with ERP data

• Strong commercial understanding

• Ability to translate complex data into clear recommendations

• Excellent attention to detail

• Strong communication skills

• Ability to work effectively with people across all levels of a business

Experience within distribution, wholesale, importing, supply chain, warehousing or a similar B2B environment would be highly advantageous.

Experience with NetSuite integrations, SuiteAnalytics, SuiteFlow, SQL or similar technical capabilities would also be advantageous.

The Person We're Looking For

You'll be naturally curious and analytical.

When you see an inefficient process, you'll want to understand why it exists and how it can be improved.

You'll be comfortable moving between a management meeting discussing business performance and sitting with an operational team member understanding exactly how a process works inside NetSuite.

You'll have the confidence to challenge existing processes constructively and the practical ability to implement better solutions.

Most importantly, you'll combine systems knowledge with commercial thinking.

We're not looking for someone whose only focus is maintaining an ERP system.

We're looking for someone who can use NetSuite, data and technology to make Matthews a better business.

Key Measures of Success

Success in this role will be measured through:

• Increased utilisation of Oracle NetSuite functionality

• Improved accuracy and accessibility of management reporting

• Reduction in manual reporting and spreadsheet dependency

• Improved data quality

• Increased automation of repetitive processes

• Improved NetSuite user adoption

• Reduced administrative workload across departments

• Faster access to meaningful business information

• Successful implementation of system improvements

• Measurable productivity improvements

• Identification of commercial opportunities through data

• Improved management visibility of company performance

Key Relationships

The Business Systems & Data Analyst will work closely with:

• Managing Director

• General Manager

• Operations Manager

• National Sales & Service Manager

• Finance

• Procurement

• Sales

• Customer Service

• Warehouse & Distribution

• Marketing

• External Oracle NetSuite partners and technology providers

Qualifications & Experience

Ideally, you will have a qualification in one or more of the following areas:

• Information Systems

• Business Analytics

• Data Analytics

• Accounting / Finance

• Computer Science

• Business

• Supply Chain

• Or equivalent relevant professional experience

Previous hands-on Oracle NetSuite experience is a key requirement for this position.

Why Join Matthews?

This is an opportunity to take ownership of business systems and analytics within a growing New Zealand company.

Rather than being restricted to one department, you'll have the opportunity to work across the entire organisation and directly influence how we operate.

For the right person, this role provides significant scope to grow alongside the business and become an important part of Matthews' continued development.