Business Systems Director

Join Us in the Fight Against Hunger!

At the Food Bank of Central & Eastern North Carolina, we believe in a future where no one goes hungry. Our mission is simple but powerful: Nourish people. Build solutions. Connect communities.

We’re looking for passionate, dedicated people to bring their talents to an organization where every role makes a real difference. Guided by our values - Integrity, Compassion, Dedication, Teamwork, and Fun - we work hard, support one another, and celebrate the impact we create together.

If you’re ready to put purpose at the center of your career, we’d love to have you on our team!

ABOUT THE ROLE

The Business Systems Manager serves as the primary technical owner of the Food Bank’s core business applications, including the ERP (Ceres on Microsoft Dynamics 365 Business Central) and the integrated fundraising CRM environment (Bonterra EveryAction and Blackbaud Raiser’s Edge NXT) — the systems that track every pound of food through our warehouses and power the fundraising and donor relationships that make our work possible. This role blends hands-on system administration, project and upgrade leadership, business analysis, and close partnership with the Data Analytics team: keeping these systems healthy and well-governed day to day, guiding departments in using them effectively, and leading the upgrades, integrations, and improvement projects that keep the Food Bank’s technology aligned with its mission.

Reporting to the VP of Technology and Data Strategy, the Business Systems Manager ensures these systems directly support the Food Bank’s mission to nourish people, build solutions, and connect communities, and to serve neighbors experiencing hunger and strengthen the network of partner agencies across our communities. This is a role for a systems generalist who wants genuine ownership: you will be the person our finance, operations, development, and communications teams turn to when they need to understand what the systems can do — and the person trusted to run this portfolio in a mission-driven environment.

Responsibilities

System Ownership & Administration

• Serve as the primary technical owner and administrator for Ceres on Microsoft Dynamics 365 Business Central, Raiser’s Edge NXT, and EveryAction — including user account provisioning, security roles and permissions, configuration, and routine maintenance — and administer additional SaaS applications in the portfolio as assigned.
• Monitor system health, scheduled jobs, and the integrations between Raiser’s Edge NXT and EveryAction (and between the CRM environment and other systems), troubleshooting sync errors and data discrepancies before they affect staff, donors, or partner agencies.
• Manage software licenses, subscriptions, and renewals across the business application portfolio; track entitlements, forecast costs, and identify savings opportunities — recognizing that every dollar saved extends the Food Bank’s capacity to serve neighbors.
• Maintain current documentation of system configurations, integrations, business processes, and administrative procedures.

Project & Upgrade Leadership

• Plan and lead upgrades, migrations, and implementation projects for the ERP and CRM environment — including scoping, vendor coordination, testing, data validation, training, cutover, and post-go-live support — with minimal disruption to food distribution and fundraising operations.
• Guide the ERP platform roadmap, including evaluation and planning for future migration and upgrade paths.
• Manage relationships with software vendors and implementation partners (Blackbaud, Bonterra, Ceres solution partners), holding them accountable to timelines, budgets, and quality.
• Evaluate new tools, modules, and integrations; make build/buy/configure recommendations grounded in total cost of ownership and staff capacity.

Business Analysis & Departmental Guidance

• Partner with Finance, Operations, Development, Communications, Community Impact, Data Analytics and other departments as necessary to understand their workflows and translate business needs into system configurations, reports, and process improvements — leading process and data mapping efforts where needed to support system changes and improvement projects.
• Assist with workflow automation efforts across the business application portfolio, identifying opportunities to reduce manual effort and connect systems.
• Support end-user training in partnership with departmental business owners, providing system documentation and training materials for the platforms this role supports.

Data Analytics Partnership

• Serve as the Data Analytics team’s subject-matter expert on source-system data structures, field definitions, and the behavior of integrations, ensuring they have reliable, well-understood data for measuring and expanding the Food Bank’s impact.
• Resolve source-system data quality issues and flag upstream changes — upgrades, configuration changes, integration modifications — that could affect reports.
• Support operational data needs between business systems — imports, exports, and reconciliations, particularly between fundraising and finance — coordinating with the Data Analytics team where reporting pipelines depend on source systems.
• Partner with the Director of Data Analytics on data governance across core systems and support data quality and related standards.