Business Systems Division Manager

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About Al Tayer Insignia

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer-obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Key Responsibilities

Define project objectives and delivery methods and oversee project execution.

Manages portfolio of tools and applications:

Warehouse management systems
Order management systems
E-commerce integrations

Implements technical solutions to bring company strategy to life.

Ensures current technology is utilized to enable business processes and to bring efficiency and effectiveness.

Ensure that defined SLAs to customers and business partners are met.

Strategic Roles and Responsibilities

Ensure that strategic goals are translated into technical requirements.
Manage outsourcing vendor teams (skillsets, capacity), define and manage support goals.
Ensure that the level of service is aligned with key stakeholders’ expectations.
Manage project portfolio and lead project planning and project goals delivery.

Functional Roles and Responsibilities

Serve as a “trusted advisor” and function as a key point of IT contact for the business, providing the necessary technical support for maintenance, optimization, and reconfiguration of the applications and drive effective utilization of currently deployed applications.
Manage project portfolio for their domain and align with key business stakeholders; ensure alignment between different business units.
Take role in project prioritization and influence key stakeholders to ensure right projects are prioritized and executed.
Define the service levels with key business stakeholders.
Oversee the launch of solutions and help to maximize the positive impact on the organization.
Ability to partner with key staff members to create strategic initiatives.
Utilize the available applications and technologies to ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Collaborate with architecture and operations teams to ensure solution compatibility with company standards.
Collaborate with the PMO on the intake process and prioritization of candidate projects across the company.

IT Strategy

Define fundamental changes to business processes, organization structure, or the way technology is used.
Introduce new technology or solutions.
Have knowledge of emerging trends and prepare for change.
Help define the strategy with input from key stakeholders.
Drive coordination of strategic planning processes and ensure alignment with broader strategic objectives.

Outsourcing Partner Management

Ensure optimal level of support is provided from providers for the relevant applications to meet business requirements.
Manage outsourcing support team: evaluate current roles, skillsets, and provide guidance to the outsourcing partner to ensure the support teams have appropriate skillsets.
Provide visibility of key business goals and targets (e.g., peak sales periods, store and warehouse openings) and manage support team readiness.
Manage business SLAs.
Model business requirements around agreed SLAs.
Implement service management frameworks as per company standards.
Ensure process and policy compliance.

Projects

Lead project planning, delivery objectives, and define implementation approach.
Ensure internal procedures and governance model are followed.
Manage multiple projects with different stakeholders and ensure that the common goal between the projects is reached.

People Management

Manage a team of systems managers and oversee the third-party provider’s design, development, integration, and deployment activities, operationally and in projects.
Share knowledge and develop staff capabilities to strengthen understanding of business needs and technology-based business solutions; evaluate implications to IT operations.
Operationalize and communicate organizational objectives; inspire and motivate team members to achieve results.
Conduct performance evaluation of the team.
Foster a team environment and recommend training programs targeting specific areas of improvement.

Qualifications and Experience

A relevant university degree in business administration, information technology, computer science, engineering, or related field.
Experience working with logistics, supply chain, and e-commerce solutions within a retail organisation preferred.
Strong experience in project delivery.
Relevant industry experience, preferably in the Middle East.

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