Business Systems & Insights Manager (eCommerce) (Senior)

ROLE SUMMARY:

CEAN is hiring a Business Systems & Insights Manager (eCommerce) to own the setup, optimization, and ongoing improvement of our business systems, analytics, and reporting. You'll build a scalable operating foundation across project management, communication, analytics, returns, and lifecycle marketing — and turn data into clear insights that drive better decisions.

Were looking for someone who thrives in a startup / fast-paced environment and is AI-first in how they work, constantly looking for ways to automate, simplify, and create clarity so the business runs extremely efficiently.

KEY RESPONSIBILITIES:

Business systems & automation

- Implement and manage project management workflows (e.g. Monday.com or similar)

- Set up and optimize internal communication systems (e.g. Slack)

- Evaluate, implement, and document new tools as the business scales

- Build automation-first workflows using native automations and AI tools

Analytics & reporting

- Build and maintain dashboards (e.g. Triple Whale or similar)

- Own weekly and monthly reporting cadence

- Translate data into actionable business insights

Returns & CX operations

- Configure and optimize returns workflows (e.g. Loop or similar)

- Track return reasons and identify operational or product improvements

eCommerce workflows

- Build and optimize workflows across Shopify and Klaviyo (or similar)

- Ensure workflows are scalable and well documented

REQUIRED EXPERIENCE:

- 4–7+ years experience in eCommerce operations, systems, or analytics

- Fast learner who can quickly master new tools

- Strong analytical and documentation skills

- Comfortable in startup, fast-paced environments

WORKING STYLE:

- Proactive and highly organized

- AI-first and automation-focused

- Strong ownership mindset