Business Systems Support Analyst

Key requirements:

• Receive, log and categorise issues submitted through email, telephone and the IT Service Desk.
• Capture key details, including symptoms, affected users, business impact and system dependencies.
• Perform initial troubleshooting by validating user steps, access permissions and replicating issues in lower environments.
• Identify the likely affected system or integration point and escalate complex matters with clear investigation notes.
• Act as the primary contact for users, providing regular updates and coordinating with internal IT teams and external vendors.
• Track incidents, problems and enhancement requests through to resolution, escalating risks to service levels or business operations.
• Support UAT by preparing and executing test cases, documenting defects and confirming fixes meet business requirements.
• Maintain accurate support records and contribute to knowledge articles, user guides and training materials.
• Identify recurring issues, training gaps and opportunities for continuous improvement.
• Develop and maintain knowledge of business systems, workflows, integrations and upcoming releases

Experience:

• Prior experience in a Business Systems or Applications Support role overseeing critical business systems.
• Experience supporting multiple integrated applications.
• Experience with Microsoft Dynamics CRM or another CRM platform highly regarded.
• Demonstrated ability to investigate, categorise and triage system issues
• Experience using ServiceNow or a comparable IT service management platform highly regarded.
• Ability to communicate technical and process information to different audiences.
• Exposure to custom-built, specialised or proprietary business systems.
• Experience supporting spatial systems or Geographic Information Systems high regarded.
• Basic understanding of UAT principles, test execution and defect tracking.

On offer:

• This is an initial six month contract with an enterprise WA government dept.
• Conveniently located offices in the CBD
• Hyribd working will be an option longer term, upto 2 days per week
• Competitive hourly rates

Interested?

*Must be based in Perth with full Australian working rights.

Apply Now

Match the selection criteria? Click the "APPLY" button now!
Alternatively, for a confidential conversation, contact Alice Tan on 08 62125598 OR [email protected]