Business Transformation Lead

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this role

We are seeking a Business Transformation Lead to drive process design, maturity, and continuous improvement across UK delivery operations. This role acts as a trusted process consultant, supporting end-to-end transformation across the Sell–Build–Run lifecycle, from pre-sales through to operations handover. The individual will embed Lean methodologies, lead strategic improvement initiatives, and collaborate with cross-functional stakeholders within an Agile, Spotify-based organisational model to deliver measurable business outcomes.

What you will do

• Lead process design, development, and maturity initiatives across UK delivery functions
• Conduct benefit case analysis and lead deep-dive process and requirement assessments
• Develop and document current (as-is) and future (to-be) process states
• Drive continuous improvement initiatives using Lean Six Sigma methodologies (DMAIC/DFSS)
• Facilitate workshops to identify process inefficiencies and implement innovative solutions
• Identify, document, and manage transformation dependencies, risks, and mitigation plans
• Establish KPIs, SLAs, and performance metrics in collaboration with stakeholders
• Deliver root cause analysis and data-driven insights to support decision-making
• Lead improvement teams and maintain corrective action plans
• Promote a culture of continuous improvement and innovation across teams
• Monitor process performance and establish control plans, including SPC and control charts
• Develop and execute Out of Control Action Plans (OCAPs)
• Provide training and onboarding for new or improved processes
• Act as escalation point for process-related issues
• Support pre-sales and project delivery models, including PMO functions
• Contribute to Agile delivery within squads, tribes, and chapters
• Ensure compliance with Vodafone standards and quality frameworks (e.g. ISO9001)
• Apply Lean tools such as 5S and Kaizen to improve workplace efficiency
• Enable digital transformation through tools such as Visio, SharePoint, and Power Platform

Who you are

• Proven experience in business transformation and continuous improvement (3-5 years)
• Degree in engineering, computer science, or a related discipline
• Strong expertise in Lean Six Sigma methodologies (Green Belt preferred)
• Demonstrated experience with DMAIC, DFSS, and process optimisation frameworks
• Solid understanding of statistical process control and capability analysis
• Experience with BPMS deployment and statistical tools such as Minitab or SPSS
• Knowledge of Agile frameworks, particularly Spotify model structures
• Understanding of project lifecycle management, PMO functions, and delivery methodologies
• Strong stakeholder engagement and communication skills
• Ability to analyse data, identify trends, and translate insights into action
• Experience in telecom industry environments is advantageous
• Capability to lead cross-functional teams and drive transformation programmes
• Strong organisational skills with the ability to prioritise and work independently
• Adaptable, solution-oriented, and focused on delivering measurable outcomes

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to lead large-scale transformation initiatives across international markets
• Exposure to end-to-end telecom delivery models and advanced Agile frameworks
• Collaborative working environment with cross-functional global teams
• Continuous learning through hands-on application of Lean Six Sigma and Agile methodologies
• Involvement in strategic decision-making and business performance optimisation

What skills you will learn

• Advanced process optimisation and transformation strategy design
• Leadership of cross-functional continuous improvement programmes
• Data-driven decision-making and statistical analysis
• Agile delivery within Spotify organisational frameworks
• Stakeholder management and strategic communication at scale

VOIS equal opportunity employer commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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