Business Transformation Specialist

COMPANY DESCRIPTION

MSC Mediterranean Shipping Company is a global business engaged in the shipping and logistics sector. Present in 155 countries, MSC facilitates international trade between the world's major economies, and among emerging markets across all continents.

Founded in 1970 and headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. A world leader in container shipping, MSC has evolved from a one vessel operation into a globally-respected business with a fleet of 1000 container vessels and more than 200,000 staff.

MSC delivers goods and services to local communities, customers and international business partners. With access to an integrated global network of road, rail and sea transport resources, the company prides itself on delivering global service with local knowledge.

Through a network of 675 offices, MSC ensures that shippers can talk directly to our representatives, as well as using a variety of e-business solutions for digitalized cargo bookings. Responding to the needs of our customers, MSC is a major driving force behind the evolution of smart containers in our industry, helping to set the standards for digital shipping.

MSC calls at 520 ports on 300 trade routes, carrying some 30 million TEU (twenty-foot equivalent units) annually, via a modern fleet, equipped with the latest green technologies.

Over the years, MSC has diversified its activities to include overland transportation, logistics and a growing portfolio of port terminal investments. Today, our focus remains true to our roots and we continue to build and retain long-term trusted partnerships with customers of all sizes and scales.

RESPONSIBILITIES

We Offer

You will embark on a great journey with excellent career development opportunities in a global organization. As Business Transformation Specialist, you will join the Management Department, supporting strategic initiatives that drive operational efficiency, resource optimization, and cost leadership across the organization. You will work closely with senior management and diverse stakeholders across geographical and cultural borders, providing you with valuable exposure to business transformation projects and the opportunity to build a strong professional network.

Key Responsibilities

Reporting to the Managing Director, the role drives business transformation initiatives by identifying operational needs and leveraging digital solutions, AI tools, and MSC global platforms to enhance efficiency and standardize processes across Singapore and SEA agencies. Support ISO 9001 compliance and continuous improvement efforts to optimize business performance and operational excellence.

Your key responsibilities include:

• Partner with Functional Heads to understand business needs, identify improvement opportunities, and translate requirements into effective digital and process solutions.
• Collaborate closely with IT teams to define, evaluate, and implement systems, applications, and technology solutions that support business objectives.
• Gather, analyse, document, and communicate business requirements, priorities, and solution specifications to ensure successful project delivery.
• Lead solution assessments, validation activities, and stakeholder engagement to ensure proposed changes align with business and operational needs.
• Work with IT application teams to review testing strategies, participate in solution testing, and ensure successful implementation of new systems and enhancements.
• Support data analysis, issue investigation, reporting, and the execution of system upgrades, enhancements, and transformation initiatives.
• Drive ISO 9001 compliance efforts, ensuring adherence to quality standards and continuous improvement requirements set by MSC Geneva.
• Champion digital transformation and innovation initiatives, leveraging technology and best practices to enhance business efficiency and operational excellence.

QUALIFICATIONS

Who We Are Looking For

• Minimum 8 to 10 years of relevant industry experience including 5 years in business analysis role.
• Candidates with a Degree in Business Management/ Business Information System / Data Science or a related discipline will have an added advantage.
• Strong communication skills with the ability to engage and influence stakeholders at all levels.
• Proficient in Microsoft 365 applications.
• Experience with Microsoft Copilot, Anthropic Claude, OpenAI Codex, or other AI-powered productivity tools is an advantage.
• Proficient in database design and development, particularly Microsoft SQL.
• Good understanding of IT infrastructure, networks, systems, applications, and technology solutions.
• Excellent communication, interpersonal, and presentation skills.
• Highly organized, process-driven, and detail-oriented.
• Strong attention to detail with a focus on accuracy and quality.
• Proven ability to manage and collaborate with multiple stakeholders, including senior management.
• Customer-focused with a strong commitment to service excellence.
• Effective problem-solving and conflict resolution skills.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Thrives under pressure and performs effectively in a fast-paced setting.
• Strong analytical, critical thinking, and decision-making capabilities.
• Self-motivated, proactive, and driven to deliver results.
• Able to work independently while effectively collaborating with cross-functional teams.

OTHER INFORMATION

If you are up for the challenge, you could be our new colleague!

Please send the updated CV by clicking on the Apply Now button.

Kindly indicate your current availability period, current salary & expected salary when you submit your application.

Please note that your application will be sent to and reviewed by the direct employer - Mediterranean Shipping Company South East Asia (Singapore) Pte Ltd