Business Travel Analyst

Position Summary

The Business Analyst supports the Business Travel Sales Manager in the day-to-day execution, data analysis, and

administration of the Business Travel segment at The Driskill. This role is the operational backbone of the Business

Travel function owning system-level reservation actions, guest correspondence, quote generation, and recurring

reporting so the Business Travel Sales Manager can focus on account strategy, relationship management, and RFP

negotiation. The ideal candidate is detail-obsessed, comfortable moving across multiple hotel systems daily, and

confident turning raw production data into clear, actionable summaries.

Key Responsibilities

Daily

· Action the daily arrivals report, confirming upgrades in Opera and updating Reserve with VIP codes, special codes, and comments (V2/V3 as applicable); catch up on a rolling basis after weekends.

· Request and track welcome amenities through the shared F&B Amenities calendar / Google Drive amenity form; confirm delivery ahead of arrival.

· Review Reserve comments and email correspondence daily to flag early check-in, late check-out, and other guest requests (ERLY/LONG codes).

· Monitor and respond to Tour Connection Entertainment leads and all Business Travel prospecting emails.

· Provide quotes for room blocks of 10 rooms or fewer; coordinate with Events when meeting space is also needed. Once confirmed, build reservations, collect and route payment, and prepare the arrival resume for the Front Desk.

· Respond to GDS audit failure notices, Lanyon Corporate RFP requests, and Luxury Consortia special-request emails.

· Support the daily Arrival Outreach strategy hand-written welcome letters, scheduled amenities, and upgrade requests for the following day's key arrivals.

Weekly

· Audit VIP and small-group arrivals for the coming week; two days out, confirm routing, distribute the resume to the Front Desk, and reach out to group contacts for ETAs and last-minute details.

· Review the Hyatt Global Weekly alert and flag relevant action items to the Business Travel Sales Manager.

· Fulfill travel agent, business traveler, tour manager, and VIP requests, including personalized amenities, welcome notes, and processing new forms of payment.

· Set up new local volume accounts across systems (contracts, Data Services tickets, RMT, Opera alerts).

Monthly

· Pull and organize Travel Click production data to support the Business Travel Sales Manager's top-25 key account analysis.

· Use PRO/Opera to review upcoming Business Travel arrivals and help build recognition plans for large corporate arrivals.

· Assist Revenue with quote preparation for long-term-stay leads.

Quarterly

· Support execution of quarterly account promotions\: attach breakfast packages and bonus-point alerts in RMT/Opera,submit Data Services tickets for CR text updates, and notify the Front Desk of new alerts.

· Assist with float % adjustments in RMT for Business Travel accounts as directed.

Annual / Project-Based

· Support the annual key-account review using a full year of Travel Click data; help identify new target accounts for Envision submission.

· Assist with GDS and CR text audits, and with auditing Business Travel codes (rates, cancellation policy, room types) across accounts.

· Maintain and update the Volume Accounts Master and Consortia Master as RFPs and Consortia programs are accepted.

· Support the biannual (Feb/July) third-party rate shop project\: organize incoming data and summarize competitor rates and value-adds in Excel.

· Optimize web content across all luxury consortia programs and Tour Connect.

Systems & Platform Proficiency

· Working knowledge of, or ability to quickly ramp up on, the following is required\: Opera PMS and Reserve (central reservations)

· Sertifi (secure payment / e-signature)

· iDeas and CoStar (revenue and market data)

· Envision, Cvent Transient, and Cvent Group, Hyatt Leverage, World of Hyatt platforms, and Hyatt Privé

· ThoughtSpot, Tripism, and Tour Connection

· RMT (rate/account management) and Amex Hotel Collection portal

· Microsoft Outlook, Excel, and shared network/SharePoint file structures