Business Development Supervisor

BDC Manager — Bob Johnson Toyota

Full-Time | On-Site | 40 Hours per Week
Schedule: Saturdays and some evenings required

Pay Range: $60,000–$90,000 annually, depending on experience

Lead a Team. Drive Results. Grow With Us.

Bob Johnson Toyota, the largest Toyota dealership in the area, continues to grow! We’re looking for an energetic, organized, and results-driven Business Development Center (BDC) Manager to lead our team and help turn customer inquiries into appointments and sales.

This is an opportunity for a hands-on leader who enjoys coaching people, improving processes, and creating an exceptional customer experience. We offer a fun, fast-paced atmosphere with strong customer traffic and opportunities for professional growth.

What You’ll Do

• Lead, coach, and develop BDC agents handling incoming sales calls, internet leads, and outbound follow-up.
• Set clear expectations and hold the team accountable for response times, customer contact, appointment quality, and follow-through.
• Review calls and customer communications, providing consistent feedback and training.
• Manage lead distribution, daily workflows, and CRM activity to ensure every customer receives timely attention.
• Track appointment set rates, show rates, sales conversions, and individual performance.
• Coordinate with sales management to ensure smooth customer handoffs and a consistent experience.
• Oversee proactive outreach to lease customers, previous customers, and potential trade-in opportunities.
• Help recruit, onboard, and train new BDC agents.
• Build a positive team culture centered on accountability, teamwork, and continuous improvement.

What We’re Looking For

• Previous call center experience required, with demonstrated leadership or supervisory experience.
• Automotive BDC experience preferred, but not required.
• Strong coaching, communication, and organizational skills.
• Ability to use performance data to identify opportunities and improve results.
• Consistent follow-through and a hands-on approach to leadership.
• Comfort working with CRM systems and managing multiple priorities.
• Availability to work on-site, 40 hours per week, including Saturdays and some evenings.

Why Bob Johnson Toyota?

• A growing dealership with strong customer traffic and opportunity.
• A fun, energetic, team-oriented work environment.
• The opportunity to develop people and directly influence dealership performance.
• Room to grow within our organization.

Ready to lead a team and make an impact? Apply today with your résumé!

I left compensation out because the manager’s pay range may differ from the agent’s $75,000–$90,000 range.