Busser -Gilley's

JOB SUMMARY:

It is the primary responsibility of the Bus person to maintain assigned section and tables in a clean sanitary condition while working in conjunction with Food Servers to ensure outstanding guest service is constantly achieved.

ESSENTIAL JOB FUNCTIONS:

• Supplies the dining room and individual guest tables with clean plates, silverware, glassware, utensils, condiments, and paper supplies as needed
• Removes dirty dishes, soiled linens, glassware and silverware from table and counter tops, cleans table and counter tops according to procedure, then carries soiled items back to the dishwashing area
• Clean and sanitize chairs & booth cushions
• Refills water glasses and coffee upon request of guests
• Replenishes butter, condiments, coffee, tea and refrigerated items used in the dining room
• Resets the tables and performs other related duties as requested by Food Server
• Maintains clean and stocked workstation
• Ensure all lost and found articles are immediately turned into Management

• Ensure dining room floors are clean and free of spills and debris
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left on the floor by guests
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other areas of F&B as needed
• Other duties as assigned