Butler (F&B Services)

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honor, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Front Office (Butler) to join our team!

Key Responsibilities

General / Technical Knowledge

• Demonstrate a strong understanding of areas of the Front Office and F&B operations.

• Maintain up-to-date knowledge of hotel services, facilities, promotions, and loyalty programmes.

• Apply Shangri-La standards, policies, and procedures consistently in all guest interactions.

Guest Delight, Retention & Expectation

• Proactively engage guests, gather feedback, and address concerns promptly.

• Review upcoming arrivals and identify opportunities to personalise guest experiences.

• Anticipate guest requirements and coordinate arrangements before requests arise.

• Respond promptly and professionally to guest enquiries, requests, and concerns.

• Coordinate with relevant departments to resolve issues and provide timely follow-up.

Operations

• Support the daily operations of the Valley Wing, ensuring that the service, quality and set-up of the buffet breakfast, afternoon tea and evening cocktails are in accordance with the Shangri-La Quality Standards.

• Checks quality / presentation / temperature of beverage / service prior to serving

• Checks cleanliness of sections prior to and after service.

• Assist with cashiering, and guest service functions as required.

• Ensure all guest interactions are handled professionally and in accordance with Shangri-La service standards.

Key Requirements

• Diploma or equivalent qualification in Hospitality Management or a related discipline.

• Previous experience in luxury hospitality, Butler, Michelin F&B establishment

• Strong interpersonal, communication, and problem-solving skills.

• Passion for delivering personalised and exceptional guest experiences.

• Able to work rotating shifts, weekends, and public holidays

• Well groomed and well versed in english language