Butler Supervisor

. Has full awareness, manages, and supervises all tasks of his/her staff.

• Directs work assignments of non-supervisory personnel.

• Informs other operating departments of matters related to Butler operations.

• Ensures all communication is carried clearly amongst the team.

• Receives, records, and distributes various reports via the Opera system.

• Receives, records, and always transmits guest requests and preferences accurately to the team.

• Maintains and update administrative data’s.

• Maintains key control and track sheet.

• Ensures that the pre-arrival preparation is under control and report them to Assist. Head Butler / Head Butler.

• Ensures smooth handover of daily activities to next shift.

• Appraise appearance, discipline, and efficiency of all staff under direct supervision.

• Maintains working area and equipment in a proper state of cleanliness and repair.

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.

• Handle guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler.

• Meticulously follow consumptions of guest supplies.

• Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that builds Butlers’ confidence.

• Monitors performances and provides timely feedback for improvements.

• Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.

• Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.

• Performs related duties and special projects assigned.

• Ensures repeat guests are met and greeted by Butlers daily and profiles are updated.

• Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests.

• Fully understands the responsibility of providing the promised service to be given, even it means running a pantry for the needed period / crunch times.

• Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry.

• Has an awareness of all positions in the Butler service dept. including their job functions.

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times