Butler - Turkish Speaker

Company description

With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.

A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.

Job description

• Identify and anticipate guests’ needs and ensure personalized service is provided.
• Assist with any plans or arrangements the guest intends to make during their stay.
• Ensure that all requests from guests are made possible and are followed up on.
• Fully understand and have knowledge of all in-suite services, technology, amenities, functions, and systems.
• Ensure repeat guests are met and greeted on a daily basis and profiles are updated.
• Ensure long-staying, special-attention, and occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests.
• Respect guest privacy and do not discuss guests’ private information with colleagues.
• Ensure all unattended valuables and belongings inside guest rooms are noted and the supervisor is informed accordingly.
• Provide third service to guests by ensuring rooms are tidied up after guests leave.
• Demonstrate discretion and courtesy when entering the private space of guests.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Supervise the operation for room service, food and beverage, and other guest concerns.
• Give designated directions, orders, and tasks to workers.
• Observe workers on how they perform their tasks.
• Assist domestic employees with their tasks.
• Give further announcements, meetings, and memorandums to employees.
• Deliver maximum service in each unit, keeping in line with service rules.
• Prepare the service plates needed throughout service, collect empty plates, and instruct the busboys and interns.
• Comply with the departmental instructions and procedures published by the food and beverage department.
• Carry out duties according to the practices and operational standards identified by the food and beverage manager.
• Strive to achieve 100% customer satisfaction.
• Predict that all activities and purchased equipment and belongings may cause damage to the environment; participate in all activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary trainings.
• Provide minimum consumption of all currently used items and equipment (paper, printed materials, etc.).
• Implement necessary warnings and departmental trainings to save energy inside the facility; continue implementing decisions taken for saving energy.
• Predict effects of environment and energy efficiency on purchased equipment.
• Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution, and minimize harmful effects on the environment.
• Carry out all responsibilities related to quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: At least a high school or vocational diploma.
• Experience: At least 2 years of experience in the industry.
• Foreign language: English is required.
• Courses and training: Vocational trainings and seminars.
• Computer literacy: Not required.
• Skills: Must have broad knowledge in customer service and hotel management; broad knowledge in supervising the entire hotel, cruise, or club operations; knowledge of different tasks to further teach and pass on to employees.