Buyer Success & Growth Specialist for a SaaS Company in the US (Home Based Full Time)
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Virtual Coworker Buyer Success & Growth Specialist for a SaaS Company in the US (Home Based Full Time)
Description
- Provide client and buyer support via chat and email
- Monitor campaign performance and Sell-Through Rate (STR); identify and address campaigns at risk of underperforming
- Drive buyer activation, conversion, engagement, and retention through lifecycle initiatives
- Manage community engagement and proactively identify opportunities to improve buyer experience and sales, thinking from the shopper's perspective
- Develop and execute content, UGC, and campaign/promotion ideas — not just support existing ones
- Review and verify campaign orders and ensure compliance
- Maintain daily reports and analyze campaign performance data