Buyer Support Agent - French Speaker (M/F/X)

Are you ready to dive into the fascinating world of automotive commerce? We're looking for a dynamic and organized French-speaking professional to play a crucial role in supporting vehicle purchase and sales operations for a leading company in the automotive sector.

If you have a passion for logistics, contracts, and business management, and are fluent in French, this is your opportunity!

• Claim Reception & Validation o Monitor and review claims submitted via Salesforce (SF) and email. o Assess if claims meet eligibility criteria based on terms and conditions.
• Claim Evaluation & Decision Making o Review buyer-provided evidence and internal data.
• Conduct additional checks using internal tools if necessary.
• Request missing information from buyers or selling countries when needed.
• Process claims according to protocol, including financial settlements and communication.
• Follow-Up on Pending Claims o Track and resolve cases requiring additional information.Ensure timely payments for approved claims.
• Buyer Communication & Case Resolution
• Provide buyers with clear and justified claim decisions via email.
• Timely Processing & Prioritization o Ensure all claims are addressed within 24 hours.
• Prioritize urgent and older cases while maintaining regular follow-ups. ;

• Base salary gross of €1500 per month;
• €7 meal allowance per working day;
• Health insurance;
• Schedules: monday to friday (including bank holidays), from 8 am to 5 pm
• Days off: weekends
• Hybrid model of work: first month on site (after that: one week 3 days at the office, second week: 2 days at the office)
• Office located in the heart of Lisbon (Avenida da Liberdade).
• Opportunity for professional growth;
• Start date: November
• If you're looking for a dynamic role where you can use your language skills and customer service expertise, apply now!
• Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
• If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

• fluent in French (written and spoken) - C2 level or Native;
• good command of English (written and spoken) - minimum C1 level;
• excellent organizational and time management skills;
• clear and effective communication skills;
• attention to detail and accuracy in managing contracts and documentation;
• knowledge of logistics and transport processes (preferred);
• previous experience in administrative support or business management roles (preferred);
• good English communication skills;

Regime de trabalho híbrido.