CA Service Desk Manager Technician

About the role

At Izertis, we are looking to expand our team by bringing in a CA Service Desk Manager Technician to be part of the implementation, administration, support, and evolution of IT service management platforms in critical and high-availability environments.

What you'll do

• Implement, configure, and administer solutions based on CA Service Desk Manager.
• Manage and maintain the CA CMDB platform and its associated integrations.
• Participate in the operation, optimization, monitoring, and maintenance of the different platform components.
• Manage reporting solutions and dashboards using CA Business Intelligence JasperReports Server.
• Configure and maintain automated processes using CA IT Process Automation Manager.
• Design, develop, and maintain integrations using the SOAP APIs of CA Service Desk Manager and CA IT Process Automation Manager.
• Perform analysis and resolution of advanced-level technical incidents.
• Manage SQL Server and Oracle databases related to the platform.

What we're looking for

• Minimum of 5 years of experience working with the CA Service Desk Manager platform.
• At least 2 years of experience in SQL Server and Oracle databases.
• At least 2 years of experience in the operation, optimization, monitoring, and maintenance of the platform.
• At least 2 years of experience working with the SOAP Web Service APIs of CA Service Desk Manager and CA IT Process Automation Manager.
• Experience in the analysis and resolution of technical incidents.

What you'll get

• Permanent contract from day one.
• Flexible schedule with reduced working hours on Fridays.
• Intensive working hours during the months of July and August.
• 22 working days of vacation, plus your birthday.
• Flexible compensation with options such as medical insurance, meal vouchers, transport, and childcare.
• Free English classes.
• Access to a catalog of benefits and discounts.

Where would we like you to be for this position?

On-site in Madrid Center.

Get to know Izertis

At izertis, we drive the digital transformation of companies, organizations, and people through tailor-made, innovative, and impactful technological solutions.

Founded in 1996, with a 30-year history and included in the BME Continuous Market, izertis is consolidated as one of the 1,000 fastest-growing companies among European countries.

Currently, we are more than 2,700 professionals distributed across offices in Europe, America, and Africa, with a presence in more than 50 countries where we provide services and projects through a wide portfolio of solutions such as:

Software Engineering; Consultancy & Governance; Cloud & Infrastructure; Cybersecurity; AI & Data & Emerging Technologies; CX & Business Solutions and other technologies enabling transformation processes.

And you, would you like to join our team? If so, don't hesitate to apply so that the Talent team can get to know you!

Also, don't forget to check the job offers section of our website for other options that may be interesting to you:

https://www.izertis.com/es/talento