Cable-Management & Documentation Engineer

Summary

Maintain and document IT infrastructure, resolve incidents, manage OEM support, and mentor teams using imVision and structured-cabling tools.

· Provide advanced diagnostics at system, application and infrastructure level for the system.

· Carry out root-cause analysis for major and recurring incidents and own the permanent fix.

· Open and manage OEM back-to-back support cases under the same ticket and SLA clock.

· Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.

· Own the preventive-maintenance procedures and predictive monitoring for the system.

· Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.

· Provide technical assessment to the Change Advisory Board for changes to the system.

· Operate imVision; maintain connectivity records and as-built drawings; keep documentation and the CMDB current for moves, adds and changes.

· CommScope imVision training; AutoCAD / documentation skills; structured-cabling knowledge.

· ITIL Foundation.

Experience. 4 or more years hands-on with the specific system in a comparable environment.

Competencies

· Deep product knowledge.

· Diagnostic and root-cause skill.

· OEM liaison.

· Documentation and mentoring.

Key performance indicators

· Advanced-incident resolution within SLA.

· RCA delivered within timeline.

· Repeat-incident reduction.

· Certification currency.