Cactus Wellhead - ERP Business Analyst

This is a Cactus Wellhead position and is located in Houston, TX.

Job Summary: The Syteline Technical Business Analyst is responsible for bridging the gap between business operations and technical delivery teams. This role provides functional, technical, and analytical support for the Infor Syteline (CloudSuite Industrial) ERP system and integrated systems. The Technical Business Analyst evaluates existing business processes, gathers and documents requirements, supports system configuration and enhancements, troubleshoots production issues, assists with data analysis, integrations, and ERP migration activities, and helps deliver scalable technology solutions that improve business performance.

This position requires strong business process knowledge, technical aptitude, SQL and data analysis skills, and the ability to work closely with end users, developers, vendors, and IT leadership to translate business needs into clear technical requirements and system solutions.

Essential Functions, Roles, and Responsibilities: Essential duties and responsibilities include the following.

• Serve as a subject matter expert for assigned business systems, including Syteline ERP and related integrated applications.
• Configure and support core Syteline functional areas, such as customer orders, purchasing, inventory, job/production control, planning (MRP/APS), and financials (GL, AP, AR).
• Work with business teams to gather, analyze, document, and validate business, functional, and technical requirements.
• Translate business requirements into system requirements, configuration needs, reports, workflows, interfaces, and technical specifications.
• Analyze existing business processes and recommend system, workflow, reporting, or automation improvements.
• Support application configuration, workflow setup, report development, system testing, and user acceptance testing.
• Support Syteline customizations and extensibility, including forms personalization, application event/workflow setup, and Report Designer/SSRS reports, and partner with developers on Mongoose and IDO-based enhancements.
• Partner with developers, architects, DBAs, infrastructure, cybersecurity, vendors, and business stakeholders to deliver system enhancements and issue resolution.
• Perform data analysis using SQL and other tools to validate business issues, support reporting needs, identify data gaps, and assist with data cleanup.
• Support data integrations, conversions, interface validation, and system-to-system process flows.
• Support ERP migration and consolidation initiatives into Syteline, including legacy-to-Syteline data mapping, conversion validation, mock loads, cutover planning, and post-go-live stabilization.
• Assist with incident response and troubleshooting for production application issues.
• Document system configurations, process flows, business rules, data mappings, test cases, and support procedures.
• Participate in full lifecycle implementation activities, including discovery, design, development support, testing, deployment, training, and post-go-live support.
• Support end-user training by creating documentation, process guides, and knowledge-transfer materials.
• Recommend new features, process changes, or system improvements based on business needs, user feedback, and system performance.
• Assist with change management, release validation, and production deployment readiness.
• Ensure solutions align with IT governance, security, documentation, and supportability standards.
• Perform other duties as assigned.

Education, Training, Experience:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Management Information Systems, Business, Engineering, or a related technical discipline; or equivalent work experience and training.
• 5+ years of experience as a Business Analyst, Technical Business Analyst, Systems Analyst, ERP Analyst, or similar role.
• Experience supporting ERP, manufacturing, finance, supply chain, CRM, or other enterprise business systems.
• Experience working with technical teams on application development, systems integration, reporting, data conversion, or process automation initiatives.
• Experience participating in system implementation, upgrade, migration, or enhancement projects.

Certifications, Licenses, Registrations: None

Job Knowledge, Skills, Abilities

• Strong understanding of business process analysis, requirements gathering, and system documentation.
• Ability to translate business needs into clear functional and technical requirements.
• Strong analytical and problem-solving skills.
• Must have 5+ years of hands-on experience with the Infor Syteline (CloudSuite Industrial) ERP system, including functional configuration and production support.
• Working knowledge of Syteline tools and technologies, such as Mongoose, IDOs, forms personalization, application events, Report Designer/SSRS, and Infor ION, is strongly preferred.
• Experience with other ERP systems such as Infor VISUAL or Oracle, especially migrations from those platforms to Syteline, is a plus.
• Working knowledge of Microsoft SQL Server Management Studio or similar database tools.
• Ability to write and interpret basic SQL queries for data analysis, validation, and troubleshooting.
• Understanding of data integrations, data mapping, data conversions, and data cleanup activities.
• Familiarity with APIs, interfaces, file-based integrations, reporting tools, and system workflows.
• Ability to support system testing, UAT, defect tracking, and production validation.
• Strong documentation skills, including process flows, requirements documents, test scripts, issue logs, and user guides.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work independently and collaboratively across business and IT teams.
• Strong customer service mindset and ability to support end users in a professional manner.
• Understanding of IT governance, security, audit, and change control processes preferred.

Supervisory Responsibilities: None

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Cactus Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, or any other characteristic protected by law.

Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture. This position may require working in potentially hazardous environments if you are traveling to a branch or plant location. Ensure that you follow all safety guidelines that are required when working in the field, branch or manufacturing facility.

This position generally operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to:

• Sit for extended periods at a desk and work on a computer
• Use hands to finger, handle, or feel objects, tools, or controls
• Reach with hands and arms
• Talk and hear
• Occasionally lift and/or move up to 25 pounds
• Walk or stand periodically throughout the day
• Maintain sustained concentration on computer screens
• Work under deadlines with frequent interruptions
• The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cactus Companies maintains a drug-free workplace, and we participate in E-Verify.