Cafe Assistant Manager

• Communicates clearly, concisely and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the café manager.
• Contributes to positive team environment by recognizing alarms or changes in creator morale and performance and communicating them to the café manager.
• Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Copper Moon Coffee.
• Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift tea
• Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.
• Maintains regular and consistent attendance and punctuality.
• Models a customer comes first attitude, delivers legendary customer service, and supervises creators to ensure they are delivering legendary customer service.
• Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals.
• Communicates ideas to the café manager for broader areas of improvement.
• Supports café manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.
• Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to café manager on new, creative, and impactful methods of recognition.
• Utilizes and provides direction to creators during their shift on the use of operational tools to achieve operational excellence.
• Acts as a coach and mentor to creators by using discretion in assessing performance, providing feedback and coaching to improve performance, and effectively recommending employment decisions to café manager.

Work Environment:

This job operates in a fast-pace café environment.

Required Knowledge, Skills & Abilities:

• Ability to act with a customer comes first attitude and exceeds customer expectations.
• Ability to use discretion in providing direction to others.
• Effective oral communication skills.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Team-building skills; creates a team environment that is positive and productive.
• Ability to work in a fast-paced and changing environment.

Education and Experience:

• Progressively responsible retail experience.
• Customer service experience in a retail or restaurant environment.
• Experience in directing the work of others.
• Knowledge of SCAA protocols and SCAA Barista certified or pursuing Certification.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to life 25 pounds.
• Ability to carry 25 pounds.