SUMMARY

The Customer Service Associate member is responsible for providing exceptional customer service, crafting high-quality coffee beverages, and maintaining a clean, welcoming environment. They act as the "front line" of the business, engaging with customers, handling transactions, and ensuring efficient service during fast-paced shifts.

DUTIES AND RESPONSIBILITIES

• Greeting Customers: Welcoming customers immediately and warmly upon entry.
• Taking Orders: Accurately taking orders via the POS system, noting customizations (roast preference, dairy, syrup).
• Drink Crafting: Preparing and serving hot/cold beverages (espresso, lattes, pour-overs, teas, cold brews) following specific recipes and company standards.
• Quality Control: Dialing in grinders, measuring coffee, and ensuring the correct texture/temperature for steamed milk.
• Food Prep: Preparing and serving food items such as pastries, sandwiches, and soup.
• Restocking: Constantly replenishing cups, lids, syrups, pastries, and dairy products to maintain workflow.
• Inventory Tracking: Monitoring stock levels and notifying management of low supplies.
• Opening/Closing: Setting up or shutting down equipment, sanitizing machines, and balancing the cash register at the end of the shift.
• Cash Handling: Processing cash and credit card transactions accurately
• Providing a positive and cheerful customer service to all staff, students and visitors to Victory.
• Assists in prepping food and drink areas in Victory Café.
• This position includes weekend shifts and scheduling.