CAFE MANAGER

Company Overview

Acoustics Coffee Bar is a cozy space designed for comfortable conversations over coffee and hearty food. We are committed to treating all employees fairly and fostering an inclusive, supportive workplace.

Job Summary

Lead daily cafe operations to drive business performance and deliver exceptional hospitality. Manage inventory, costs, and teams while ensuring compliance with health and safety standards and creating a welcoming community atmosphere.

Responsibilities

• Oversee daily cafe operations including opening and closing procedures, floor management, and service flow to ensure smooth business functioning
• Maintain consistent high standards of food quality, coffee presentation, and customer service to enhance guest experience
• Resolve customer inquiries, feedback, and service escalations promptly to ensure high guest satisfaction and encourage repeat visits
• Manage daily and monthly sales targets, labor cost efficiency, and Cost of Goods Sold (COGS) to achieve financial goals
• Monitor stock levels, place vendor orders, conduct inventory audits, and minimize product wastage to optimize resources
• Analyze POS reports and cafe performance trends to support management in implementing effective local promotional strategies
• Lead recruitment, training, and mentoring of service and barista teams on Standard Operating Procedures (SOPs), customer service, and product knowledge to build a skilled workforce
• Manage staff shift scheduling, rostering, attendance tracking, and monthly payroll inputs to ensure operational readiness
• Foster a positive, collaborative, and motivating work environment to retain and engage team members
• Enforce strict compliance with Singapore Food Agency (SFA) hygiene standards, food safety practices, and cleaning schedules to maintain a safe environment
• Ensure Workplace Safety and Health (WSH) guidelines are followed across the cafe floor to promote staff and customer safety
• Coordinate routine maintenance and servicing of cafe equipment including espresso machines, grinders, POS systems, and refrigeration units to ensure operational reliability

Required competencies and certifications

• Valid Food Safety Course Level 1 certificate recognized by Singapore Food Agency (SFA)

Preferred competencies and qualifications

• Diploma or Degree in Hospitality Management, Business Administration, or related field
• Minimum 3 to 5 years of progressive experience in cafe operations, specialty coffee shops, or fast-paced casual dining, including at least 2 years in a supervisory or management role