Cafe Manager

This position is responsible for the planning and direction of the staffs and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

• Manage the day-to-day operations of the café, including opening and closing procedures.
• Lead, supervise, and motivate café staff to deliver excellent customer service.
• Prepare staff schedules and manage manpower requirements.
• Monitor food and beverage quality, service standards, and customer satisfaction.
• Ensure compliance with food safety, hygiene, and workplace safety requirements.
• Manage inventory, ordering, stock levels, and minimise wastage.
• Monitor daily sales, cash handling, and operational expenses.
• Handle customer feedback and resolve service-related issues professionally.
• Train and develop staff to improve service standards and product knowledge.
• Maintain cleanliness and overall presentation of the café.
• Support promotions, events, and other activities to drive sales.
• Prepare basic operational reports and provide feedback to management.
• Ensure company policies, procedures, and SOPs are followed consistently.
• Perform other duties as assigned by management.