Cafe Manager in Training

Job title: Cafe Manager in Training

Location: TBD

Reports to: Area Manager

FLSA Status: Exempt

Wage: $68,640 - $75,000/annually

But First, Coffee.®

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — CONSISTENT INNOVATION, EVERYDAY EXCELLENCE, COLLABORATIVE INDIVIDUALITY, and JOYFUL BELONGING — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.

Responsibilities:

Sales and Profitability:

• Executes sales and profit plans
• Manages profitability, sales growth, and cost control (food, inventory, labor, supplies, expenses)
• Oversees scheduling to meet business needs while maintaining target operational and labor costs
• Plans, executes, and communicates sales promotions and new product information

Financial Management:

• Oversees all cash and media management functions
• Performs all POS duties (front and back of house)
• Maintains and trains team on cash handling procedures, deposits, and safe procedures

Store Operations:

• Maintains a clean, organized, and well-mer merchandised store
• Ensures high cleanliness standards in all areas (appearance, merchandising, equipment)

Customer Experience:

• Maintains outstanding hospitality and customer service standards
• Proactively solves customer problems and satisfies customer needs
• Ensures team members provide excellent hospitality consistently

Staffing & Team Development:

• Assists in identifying staffing needs, recruiting, interviewing, hiring, and training new employees
• Facilitates ongoing training and development for current staff
• Ensures team members are committed to company policies
• Provides ongoing training to team members (operating standards, customer service, product knowledge)
• Contributes to positive morale by fostering a work environment with valued employee input
• Ensures team members are properly trained for their roles
• Continually develops employee skills through performance objectives and regular evaluations
• Coaches and counsels team members for improved performance

Safety and Quality Control:

• Promotes and practices safe work habits
• Identifies and resolves potential safety hazards and operational inconsistencies
• Documents accidents and investigates root causes
• Ensures adherence to Alfred drink recipes and procedures for consistent quality
• Ensures high quality of Alfred food and retail offerings
• Educates team members on products and services, including coffee and tea knowledge
• Adhere to all policies and procedures outlined in Company’s employee handbook.
• Any other tasks that may be assigned to meet company goals.